Chief Revenue, Analytics Officer

This is a fully remote position, open to applicants in Lithuania.

📋 Description

• Take ownership of unit economics, including LTV, CAC, cohort payback, and margin by plan and segment.

• Manage pricing strategies across various product lines, encompassing new and renewal prices, subscriptions, credits, freemium options, trials, discounts, localization, and AI features.

• Direct the offering strategy, which includes segmentation, packaging, plan differentiation, bundling, positioning, and the conversion process from website to control panel.

• Transition marketing expenditures from first-purchase returns to targets and methodologies based on lifetime value.

• Lead the transformation of the analytics organization, shifting focus from merely responding to requests to proactively generating integrated business insights.

• Oversee the customer experience post-purchase, covering onboarding, activation, renewal processes, dunning, cross-selling, upgrades, transactional and promotional messaging, and managing both voluntary and involuntary churn.

• Hold accountability for client-level net revenue retention.

• Design the organizational structure, determine its scale, and recruit team members.

• Hire and onboard a Head of Data and Offering Directly Responsible Individual (DRI).

• Revamp the analytics operating model with analysts integrated across product lines.

• Develop segment-level lifetime value and acquisition cost methodologies to inform marketing expenditures.

• Launch a pricing engine for new and renewal customers and assess its revenue impact.

• Experiment with and establish an AI-based pricing strategy in the market.

• Generate a reliable weekly revenue report for company and board presentations.

• Differentiate and enhance voluntary and involuntary churn metrics.

⛳️ Requirements

• Experience in leading a central analytics organization at scale and transforming it from reactive and request-driven to proactive and integrated.

• Proven track record of managing managers effectively.

• Held responsibility for monetization with P&L accountability in a subscription-based business, achieving measurable revenue outcomes.

• Experience operating at a scale involving millions of customers.

• Daily familiarity with cohorts, renewal curves, and involuntary churn metrics.

• Background in managing lifecycle and retention operations, including renewals, dunning, failed payments, and win-back strategies.

• Experience in consumer subscriptions, SaaS, telecommunications, or streaming industries.

• Insight gained from a pricing decision that did not yield the desired results.

• Capability to build organizations rather than creating dependencies.

• Skill in earning trust without the need for formal authority.

• Competence to present arguments based on foundational principles to the CEO and board.

• Ability to prioritize decisively among strong opinions.

• Determination to complete tasks once started.

• Close familiarity with products, including identifying specific areas for improvement.

• Preference for candidates from Lithuania, although not mandatory.

• Must engage with the Hostinger product, create something, experience the renewal flow, and formulate an opinion on pricing.

🏝️ Benefits

• Support for relocation to Lithuania, including assistance with visas, temporary housing, schools, and partner employment opportunities.

• Opportunity to visit Lithuania prior to making relocation decisions.

• A greenfield C-level mandate that grants the authority to design, size, and recruit for the organization.

• Ability to conduct pricing tests swiftly.

• Ongoing exposure to the board starting from the first quarter.

• No immediate pressure on results due to the company's existing profitability and independence.