Chief Operating Officer, Regional – Agribusiness Banking

This is a fully remote position, open to applicants in Australia.

📋 Description

• Manage the execution of large-scale transformation initiatives, including strategies and plans that affect both personnel and customer experiences.

• Supervise communications, training, and stakeholder engagement associated with change initiatives.

• Represent RAB interests in Business Banking working groups.

• Mentor and influence Senior Executives to facilitate change within their teams.

• Oversee the change portfolios of BU/SU and Domain to optimize sequencing, alignment, and stakeholder engagement.

• Lead a cross-functional team that operates remotely, supporting and sustaining change.

• Report on the effectiveness of change management through metrics and data analysis.

• Promote support for NPS improvement, business growth, new-to-bank acquisition, capability enhancement, and stronger customer relationships while adhering to risk obligations.

• Provide strategic and operational guidance to the RAB Leadership Team.

• Serve as the liaison between frontline operations and the broader Business Banking agenda.

• Develop strategies for attraction, retention, and engagement.

• Utilize digitization and AI to enhance productivity and quality.

• Assist in the development and implementation of policy, process, and product solutions for regional commercial and agribusiness customers.

⛳️ Requirements

• Exceptional skills in stakeholder management and engagement with senior stakeholders.

• In-depth knowledge of regional Australia and the complexities of operating in remote and dispersed markets.

• Proven track record in managing and sustaining comprehensive, large-scale change initiatives.

• Capacity to coach senior executives in leading change.

• Experience in enhancing team and discipline maturity through subject matter expertise and fostering a culture of sharing, learning, and problem-solving.

• Excellent communication and influencing capabilities.

• Ability to navigate uncertainty and function in a complex, non-binary environment.

• Highly consultative, collaborative, and people-centric leadership approach.

• Comfort in operating among a cohort of senior leaders.

• Knowledge of Business Banking, including BB strategy, systems, processes, and policies, is highly valued but not mandatory.

• Existing leadership experience at a level of considerable breadth and complexity.

• Must be prepared to operate at the required level from day one.

• Alignment with CBA values and the CommBank way – Care, Courage, and Commitment.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Access to a supportive and inclusive work environment.

• Work-life balance initiatives and flexible working arrangements.