Chief Operating Officer, COO

This is a fully remote position, open to applicants in Europe.

📋 Description

• Design and execute the operational framework for a new crypto-fiat digital banking venture.

• Establish and manage customer onboarding, payment operations, transaction processing workflows, and daily service delivery.

• Develop procedures for settlement, reconciliation, exception handling, disputes, and operational reporting.

• Collaborate with compliance and risk experts on KYC/AML processes, internal controls, monitoring, and regulatory requirements.

• Oversee relationships and operational arrangements with banking, payment, card, and other financial service partners.

• Define operational KPIs, service standards, escalation procedures, and management reporting.

• Enhance operational efficiency as transaction volumes grow.

• Recruit and lead a streamlined operations team.

• Manage operational budgets and ensure cost efficiency.

• Collaborate with commercial and product leadership on product launches, customer segments, and market expansion.

⛳️ Requirements

• Direct leadership experience in operations within crypto banking, crypto-fiat financial services, or crypto-enabled neobanking.

• Proven track record in establishing or scaling financial operations, ideally during an early-stage launch or rapid expansion.

• Strong practical knowledge of payment operations, settlement, reconciliation, cards, customer onboarding, and banking partner relationships.

• Experience in managing KYC/AML-related operational processes, risk controls, and regulated financial service requirements in partnership with compliance specialists.

• Strong organizational judgment and awareness of operational risks.

• Ability to implement effective processes without unnecessary bureaucracy.

• Experience in managing operational performance, budgets, service levels, and cross-functional stakeholders.

• Hands-on, entrepreneurial leadership approach.

• Capability to build and inspire a compact, results-driven team.

🏝️ Benefits

• Flexible and competitive compensation, customized to the individual candidate.

• Performance-based incentives.

• Profit sharing or equity options.

• Remote-first work arrangements.

• International flexibility.

• Business travel as needed.

• Ownership and autonomy to influence operational processes and develop the team.