Chief of Staff, Customer Management Project Manager, Business Cards & Payments

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Assist in overseeing strategic priorities and lead the operational and management systems for the Leadership Team.

• Support the Head of Acquisitions and the broader leadership team in executing their priorities.

• Enable leaders to implement strategic priorities while maintaining operational rigor.

• Develop, implement, and sustain strategies, executive support, team culture, and initiatives for operational excellence.

• Report to the Field Chief of Staff Office and collaborate with the team to support Field leadership.

• Partner with the Leadership Team to steer strategic direction and cultivate a cross-functional perspective of the destination.

• Facilitate presentations that clearly communicate strategy to both internal and external stakeholders.

• Enhance a team-oriented organizational culture and promote management systems that foster organizational effectiveness.

• Lead initiatives that focus on associate engagement strategies.

• Ensure organizational alignment by providing strategic updates on initiatives and progress.

• Coordinate Leadership Team meetings, offsites, All Hands events, and other Leadership Team gatherings.

• Support or lead moderate to large-scale horizontal priorities and special projects.

• Establish metrics to monitor and manage priorities, outcomes, risks, and budgets.

⛳️ Requirements

• Bachelor’s Degree or military experience required.

• Minimum of 4 years of experience in Project Management or Process Management.

• At least 4 years of experience in developing and influencing strategy.

• Demonstrated ability to cultivate strong, trusted relationships and influence executives.

• Exceptional communication and collaboration skills.

• Strong project management and organizational capabilities.

• Understanding of sales and client management field operations.

• Ability to work independently and take initiative.

• Proven experience leading moderately sized cross-functional teams on complex projects and programs.

• Experience managing highly sensitive issues with discretion.

• Master’s Degree preferred.

• 3+ years of experience in a sales or client management role preferred.

• 3+ years of experience in a Chief of Staff or Project Management role within a large, complex, and matrixed organization preferred.

• Please note that Capital One will not sponsor a new applicant for employment authorization for this position at this time.

🏝️ Benefits

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.

• Remote work eligibility.