Chief of Staff

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Take ownership of and monitor key CEO priorities and OKRs across various departments.

• Lead significant cross-functional initiatives including new service-line rollouts, technology integrations, and geographical expansions.

• Organize and oversee executive meetings, board preparations, strategic planning sessions, and company-wide communications.

• Act as a strategic partner and advisor to the CEO.

• Analyze complex operational data and manage requests directed to the executive office.

• Facilitate effective communication and collaboration among teams located in the US, Latin America, and the Philippines.

• Monitor executive decisions and key performance indicators (KPIs).

• Proactively eliminate operational bottlenecks before they hinder growth.

• Promote initiatives that emphasize hard work, continuous learning, and mutual respect among the remote workforce.

• Guide organizational change efforts and ensure clarity and consensus across various regions and organizational levels.

⛳️ Requirements

• A minimum of 5 years of experience in management consulting, operations, strategic planning, or a Chief of Staff/Operations Lead role in a scaling business or BPO/CX organization.

• Proven experience working with distributed, global, or multicultural teams across different time zones.

• Strong familiarity with operational metrics, including resolution rates, LTV, CSAT, and capacity planning.

• Knowledge of contemporary automation and AI-driven CX tools.

• Strong mathematical and analytical skills.

• Capability to interpret data, conduct calculations, and assess financial and operational scenarios.

• Excellent critical thinking and complex problem-solving abilities in business contexts.

• Demonstrated success in converting vague strategic objectives into well-structured, actionable execution plans.

• Outstanding written and verbal communication skills.

• Ability to influence leaders without having direct authority.

• Capacity to excel in a fast-paced, high-accountability environment characterized by low fixed overhead and high adaptability.

🏝️ Benefits

• Flexibility to work remotely: engage from any location while being part of a connected global team.

• Direct and daily access to executive leadership.

• Responsibility for key strategic outcomes.

• Opportunities for growth within a modern, automation-driven global CX organization.

• Fully remote working environment.

• A supportive and high-performing culture for work-from-home team members across the globe.