Charter Sales Manager

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Engage with clients via phone, email, and in-person to comprehend their travel requirements and provide details on available charter flight options.

• Address inquiries promptly, resolve concerns, and deliver outstanding customer service.

• Oversee all elements of charter flights, encompassing flight scheduling, aircraft selection, ground handling, and catering.

• Collaborate with internal teams and external partners to ensure the smooth execution of charter flight logistics.

• Confirm that all necessary documentation, permits, and licenses are prepared for each charter flight.

• Establish and nurture strong relationships with clients, charter brokers, and operators to enhance customer loyalty and encourage repeat business.

• Manage questions or concerns before, during, or after charter flights.

• Proactively identify solutions and work with relevant teams to address issues and guarantee customer satisfaction.

• Keep accurate and updated records of customer interactions and flight bookings.

• Prepare reports, invoices, and necessary documentation as required.

⛳️ Requirements

• Prior experience in aviation, travel, or customer service; 2–3 years of experience in charter operations is preferred.

• Exceptional communication and interpersonal skills.

• Strong verbal and written communication abilities in both French and English.

• High attention to detail and strong organizational capabilities.

• Knowledge of aviation regulations and charter flight operations.

• Proven determination and resilience in high-pressure environments.

• Capability to work under pressure and handle multiple tasks concurrently.

• Customer-oriented mindset with a passion for providing exceptional service.

• Proficient with software and computer systems utilized in charter operations.

• Willingness to work irregular hours and manage last-minute changes or emergency situations.

🏝️ Benefits

• 100% remote work.

• Flexible schedule.

• Experienced and dynamic team!

• Competitive salary and benefits.