Channel Operations Coordinator

This is a fully remote position, open to applicants in California.

📋 Description

• Integrate new partners into our systems while managing agreements, contacts, tiers, and partner statuses.

• Handle deal registrations, assess for conflicts, forward them for decisions, and relay outcomes to partners.

• Ensure precise source, partner, and stage data for opportunities that are either partner-sourced or partner-influenced.

• Create and manage the weekly partner pipeline report, providing explanations for shifts in pipeline metrics.

• Monitor partner referral earnings and prepare payouts for approval and accounting purposes.

• Organize event registrations, manage badge lists, oversee shipping, and enter event contacts into CRM.

• Disseminate partner program updates and distribute marketing enablement resources.

• Keep partner contact lists organized and up-to-date.

• Identify and flag any issues related to deal registrations and referral payouts.

• Travel to partner events as necessary and report to the Head of Channel.

⛳️ Requirements

• One to two years of experience in sales operations, channel operations, revenue operations, or partner support within a B2B technology environment.

• Proficient daily use of a CRM platform such as Zoho, HubSpot, or Salesforce.

• Willingness to travel up to 30% of the time.

• Strong spreadsheet skills capable of creating trustworthy reports.

• Written communication skills that enable partners to take action without needing follow-up calls.

• Keen attention to detail that remains consistent across multiple records.

• CCP certification to be obtained within twelve months of employment, supported by Agile IT.

• U.S. person status is essential due to the nature of our clients' work.

• Experience with partner relationship management platforms.

• Background in coordinating trade shows or conferences.

• Familiarity with the Microsoft partner ecosystem.

• Exposure to defense, federal, or other regulated sectors.

• Familiarity with Zoho or Autotask.

🏝️ Benefits

• Comprehensive benefits package including medical, retirement plan, PTO, and professional development opportunities.

• Flexible remote work environment.

• Opportunities for travel to partner events.

• Annual company-wide in-person meeting.

• CCP certification supported by Agile IT.