Channel Operations Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee initial operational triage for Amazon and Walmart, which includes VTR, MCF corrections, mixed orders, FBA quarantine, expiry and removal orders, disbursement issues, and NetSuite discrepancies.

• Manage the health of inventory and inbound shipments to ensure 100% FBA in-stock status while identifying risks of stock-outs and overstock.

• Carry out listing and catalog tasks, such as setting up new SKUs and pack sizes, updating variations and content, and providing pack-out recommendations.

• Manage access and permissions across Seller Central for US, UK, DE, AU, and the Ads Console.

• Assist with KYC, identity documentation, EU verification, sourcing GMP certificates, updating supplement facts, and handling food-business documentation.

• Perform regular data pulls and exports, including Tiger Tracks, AU orders, and agency reporting handoffs.

• Support AE markets, affiliate and partner operations, account connections, and creator sampling programs across MCF and Levanta.

• Conduct channel testing, including documentation of tests, A/B testing for images, videos, A+ content, and SEO, along with tracking results.

• Keep records of open issues, cases, and appeals, escalating as necessary.

• Contribute to weekly channel reporting and identify data trends, anomalies, and opportunities.

• Collaborate with Supply Chain, Finance, DIT, Member Experience, Affiliates, and an external Amazon agency partner.

⛳️ Requirements

• 1–3+ years of experience in e-commerce, marketplace, or retail operations.

• Hands-on experience with Amazon Seller Central is highly preferred.

• Experience with Walmart Seller Center and international marketplaces in UK/DE/AU is a plus.

• Strong proficiency in spreadsheets, including pivot tables, lookups, and disciplined data hygiene.

• Capability to reconcile reports across various systems.

• Exceptional attention to detail and thorough follow-through.

• Comfort with repetitive, high-volume operational tasks and dealing with ambiguity.

• Clear and concise written communication skills.

• Strong judgment in prioritization and escalation.

• Familiarity with ERP or inventory systems, such as NetSuite or similar, is a plus.

• Exposure to fulfillment and supply chain processes is advantageous.

• A keen interest in marketplace growth, pricing, advertising, SEO, and testing.

• Bachelor’s degree in business, marketing, supply chain, or a related field.

🏝️ Benefits

• Competitive salary along with performance-based incentive plans.

• A fully remote working environment.

• A strong company culture and a highly collaborative team.

• A mission-driven approach focused on enhancing customers’ health and wellness.

• A high-growth, dynamic work environment with opportunities for direct impact.

• Paid holidays.

• Company-wide reset and reflection days.

• Unlimited PTO, contingent on country of residence.

• In-person team gatherings.

• Access to AG1 products and branded merchandise.

• Monthly telecom stipend for eligible team members.

• Benefits and insurances as mandated by law, based on country of residence.

• Performance bonuses.

• Stock option allocation for eligible positions.