Channel Account Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Serve as a trusted advisor for customers by providing solutions that enhance satisfaction, promote Huntress adoption, and deliver measurable value throughout their environment.

• Develop and nurture relationships with various contacts within assigned customer organizations.

• Manage renewals and identify expansion opportunities within your portfolio, including upsell and cross-sell initiatives when appropriate.

• Support team objectives related to retention, expansion, and customer satisfaction.

• Collaborate across departments with internal teams such as Sales, Marketing, Support, SEs, TAMs, and leadership to eliminate obstacles and enhance the customer experience.

• Ensure strong operational practices within the CRM, clearly document customer interactions, and keep next steps and opportunities progressing.

• Leverage AI tools to prepare for partner meetings, summarize discussions, and maintain organization for efficient and judicious decision-making.

⛳️ Requirements

• Minimum of 2 years of experience in account management, direct customer sales, or a related post-sales or commercial position.

• Significant experience in SaaS, ideally within the cybersecurity sector.

• Proficiency with Salesforce or comparable CRM platforms.

• Strong propensity for action with the capacity to accomplish tasks efficiently and effectively.

• Ability to manage diverse stakeholders, sustain momentum on renewals and expansion discussions, and communicate effectively with both internal and external teams.

• Commercial curiosity paired with sound judgment in balancing customer outcomes with business growth, along with the confidence to build relationships with both customers and partners.

🏝️ Benefits

• Fully remote work.

• Participation in at least one annual trip to the US for the Summer Summit, alongside additional local events in Australia!

• Reimbursement for new starter home office setup ($800 AUD).

• 12 weeks of paid parental leave for both primary and secondary caregivers.

• Monthly digital allowance for personal phone and internet expenses ($185 AUD).

• Monthly home office tech stipend to upgrade or replace equipment ($40 AUD).

• Subsidized private health insurance through our preferred provider.

• Stock options available for all full-time employees.

• Access to the BetterUp platform for coaching and personal and professional development.