Channel Account Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Drive revenue by enhancing engagement, expanding, and retaining the partner base.

• Foster relationships with partners and assist them in delivering cybersecurity solutions via the Huntress platform.

• Serve as a trusted advisor who comprehends partner needs and propels growth.

• Emphasize net dollar retention, gross dollar retention, partner satisfaction, and cybersecurity results.

• Meet and surpass quotas based on expansion performance and renewal results.

• Provide solutions that boost customer satisfaction, enhance adoption, and reinforce long-term loyalty.

• Establish and nurture relationships with various stakeholders within assigned partner organizations.

• Collaborate cross-functionally with Sales, Marketing, Support, SEs, TAMs, and leadership to eliminate obstacles and enhance customer experience.

• Ensure CRM operational cleanliness, document customer interactions, and keep opportunities progressing.

• Utilize AI tools to prepare for partner meetings, summarize discussions, and maintain organization.

⛳️ Requirements

• Over 5 years of experience in account management, customer success, partner success, or channel/direct sales roles, ideally focusing on mid-market and below.

• In-depth understanding of the MSP space, preferably within the cybersecurity sector.

• Experience with Salesforce or a comparable CRM platform to manage partner activities and opportunities.

• A sincere enthusiasm for the partner community and helping partners achieve significant cybersecurity results.

• A strong inclination towards action with the capability to accomplish tasks efficiently and effectively.

• Familiarity with using AI in everyday work, including call summaries, account preparation, and follow-up assistance.

🏝️ Benefits

• Fully remote work.

• At least one annual trip to the US for the Summer Summit, along with additional local events in Australia!

• Reimbursement for new starter home office setup ($800 AUD).

• 12 weeks of paid parental leave for both primary and secondary caregivers.

• Monthly digital allowance for personal phone and internet expenses ($185 AUD).

• Monthly home office tech stipend to upgrade or replace equipment ($40 AUD).

• Subsidized private health insurance through our preferred provider.

• Stock options available for all full-time employees.

• Access to the BetterUp platform for coaching and personal and professional development.