Change Adoption Leader, Finance Transformation

This is a fully remote position, open to applicants in Connecticut, +3 more states.

📋 Description

• Create and direct the organizational change management strategy for the Finance Transformation initiative utilizing ADKAR principles.

• Maintain a cohesive change roadmap that aligns with program milestones and deployment phases.

• Establish success metrics for change management and adoption KPIs, providing regular reports throughout the program.

• Collaborate with executive sponsors to enhance visible leadership involvement.

• Identify potential risks to organizational adoption and develop mitigation strategies.

• Conduct change impact assessments across both corporate and venue operations.

• Develop stakeholder impact profiles and readiness plans for affected functions.

• Establish criteria for business readiness and conduct reviews ahead of deployment phases and rollout waves.

• Monitor and report on readiness metrics to support go/no-go decisions.

• Collaborate with business leaders to address readiness gaps prior to go-live.

• Manage stabilization and monitor adoption following go-live.

• Build and lead the Change Champion Network.

• Create audience-specific communications, training programs, and adoption resources.

• Evaluate training effectiveness and adoption through knowledge assessments and usage metrics.

• Facilitate the adoption of new reporting capabilities and automation.

• Lead post-go-live reinforcement activities to ensure sustained behavior change.

• Collaborate with the Program Owner, Senior Project Manager, finance process owners, FP&A, Corporate Technology, Human Resources, and venue leadership.

• Present findings to the Steering Committee.

⛳️ Requirements

• More than 8 years of experience in organizational change management for enterprise technology programs.

• At least one experience with ERP implementation.

• Proven track record of driving adoption within a distributed or multi-site organization.

• Working knowledge of finance processes.

• Experience in recovering adoption for a system that is already operational.

• Capability to build and maintain a champion or super-user network.

• Ability to communicate unfavorable readiness statuses to executive stakeholders under tight deadlines.

• Bachelor’s degree in Business, Organizational Development, Human Resources, or a related area.

• Preferably hold a Prosci, CCMP, or equivalent certification.

• Preferred experience with Microsoft Dynamics 365 Finance and Operations.

• Background in sports, entertainment, hospitality, or venue operations is preferred.

• Experience in training content development and learning management systems is preferred.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• Paid vacation.

• 401k plan.

• Remote-based work arrangement.

• Significant travel to support venues and in-person business needs.