Certified Pharmacy Technician – Engagement

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Respond to a high volume of incoming calls from existing patients and address their inquiries.

• Gather payments from patients when amounts are outstanding.

• Deliver outstanding customer service within a phone-based pharmacy environment.

• Act as a liaison between clinical pharmacists and other healthcare professionals on behalf of patients.

• Collaborate with technicians, pharmacists, and specialists to ensure superior patient care.

• Maintain patient records meticulously, ensuring confidentiality is upheld.

• Provide additional support during peak periods of patient call volume.

• Assist patients with inquiries via telephone.

• Represent AnewHealth’s Core Values through effective communication and interactions.

• Execute other responsibilities as assigned.

• Work approximately 40 hours per week based on organizational scheduling requirements.

• Support departmental business hours from Monday to Friday, 7:00 am to 9:00 pm ET, and Saturday to Sunday, 9:00 am to 5:30 pm ET.

⛳️ Requirements

• A high school diploma or GED is required.

• Certification from the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) with a current certificate.

• Current pharmacy technician registration with the State Board of Pharmacy is necessary.

• Candidates must be 18 years of age or older.

• Previous experience in a pharmacy environment is preferred.

• Must be comfortable working in a fully remote and/or phone-based setting.

• Ability to work independently is essential.

• Proficient in using computer equipment, technology, and various software programs.

• Excellent customer service skills when interacting with doctors’ offices, pharmacists, and patients over the phone.

• Comprehensive knowledge of pharmacy practices and medications.

• Familiarity with processes related to prescription management, clarifications, and transfers.

• Strong written and verbal communication skills are required.

• Exceptional prioritization and organizational abilities.

• Capacity to maintain a high level of confidentiality.

• Ability to think critically and document relevant information in compliance with state and federal regulations.

• Willingness to travel to multiple site locations within the assigned territory.

• Availability to work extended hours as necessary and outside regular business hours on an ad-hoc basis.

• Must be eligible to work in this country.

🏝️ Benefits

• Medical, dental, and vision insurance coverage.

• Flexible spending accounts.

• Company-sponsored life insurance.

• Short-term disability coverage.

• Optional benefits available.

• 401(k) retirement plan.

• Paid Time Off (PTO).

• Paid holidays.

• Opportunity for remote work arrangements.