Centralized Refill Support Pharmacy Technician, CPhT Certification Required

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Oversee electronic medication refill requests for St. Elizabeth Physicians’ offices.

• Process medication refills in accordance with established protocols.

• Deliver exceptional customer service to patients.

• Liaise with physicians, clinicians, pharmacists, providers, office staff, and fellow coworkers regarding patient medication issues.

• Assist with requests for medication prior authorization.

• Collaborate with patients and healthcare teams to provide guidance on medication assistance.

• Ensure that patient encounter information is complete, accurate, and adheres to workflow protocols.

• Guarantee the successful completion of medication refills and prior authorization requests.

• Ensure the precise and timely distribution of other patient requests.

• Apply customer service principles to interact with patients in a calm and pleasant manner.

• Maintain compliance with HIPAA regulations.

• Complete assigned responsibilities in a timely, thorough, and accurate fashion.

⛳️ Requirements

• CPhT (Certified Pharmacy Technician) certification through the PTCB or NHA examination.

• Registration as a Pharmacy Technician with the Kentucky Board of Pharmacy.

• High School Diploma or GED is required.

• Certification from PTCB or NHA.

• A minimum of 1 year of experience working in a pharmacy setting is mandatory.

• Capability to manage and prioritize multiple tasks effectively.

• Proficiency in Excel, Word, Outlook, and PowerPoint.

• Willingness to learn additional computer skills.

• Strong organizational skills.

• Ability to interact professionally with doctors, hospital administration, management, employees, and the public.

• Familiarity with current practice management and electronic medical record systems (training will be provided).

• Critical thinking and problem-solving abilities.

• Customer service skills that reflect a patient-centered approach.

• Understanding of pharmacy calculations and medical terminology.

• Proven ability to work successfully in a team-oriented decision-making environment.

• Demonstrated capacity to work independently, leading to effective outcomes and timely performance.

• Experience in planning and coordinating multi-disciplinary communication strategies, strategic initiatives, and events.

• Ability to respond to requests promptly and follow through effectively.

• Attention to detail with the ability to work meticulously and accurately.

• Ability to utilize resources efficiently.

• Initiative and a willingness to fulfill job responsibilities.

• Ability to collaborate with other departments and workgroups.

🏝️ Benefits

• Eligible for remote work (must reside within 1 hour of Erlanger, KY to be considered).

• No nights, holidays, or weekends required.

• Paid Time Off.

• Medical, Dental, and Vision coverage.

• 403b plan with matching contributions.

• Opportunities for career advancement.