Certified Medical Assistant

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with and assist members via chat, email, and phone while delivering outstanding customer service.

• Communicate member requirements to healthcare providers.

• Interact with pharmacies and finalize prior authorizations to address prescription challenges.

• Ensure strict confidentiality when managing member data in accordance with Workit Health, HIPAA, and 42 CFR Part 2 regulations.

• Acquire and uphold knowledge of the EHR, products, and communication tools.

• Conduct video drug screenings and interpret drug screen outcomes.

• Assist and inform members regarding drug screening necessities and processes.

• Provide education to members about Workit Health’s drug screening options and assist in overcoming obstacles.

• Carry out care management outreach to enhance member participation in essential care plan activities and minimize barriers to care.

• Follow scheduled start and end times diligently.

• Exhibit empathy, compassion, and professionalism in all communications.

⛳️ Requirements

• National Medical Assistant Certification is mandatory.

• Committed to delivering exceptional internal and external customer service and collaborating with diverse groups, including Workit staff, members, family members, and vendors.

• Possess strong analytical skills.

• Preferably have one or more years of healthcare experience along with familiarity with medical terminology.

• Comfortable seeking support, assistance, and guidance when necessary.

• Experience in substance use disorder treatment and/or behavioral health care is advantageous.

• Maintain a dedicated, private workspace that ensures HIPAA compliance and offers a quiet, distraction-free environment.

• Fully available and engaged during scheduled work hours, with the flexibility to participate in video meetings with the camera on as required, without conflicting obligations.

🏝️ Benefits

• Fully remote work.

• 5 weeks of PTO (including your birthday, 2 mental health days, and 2 floating holidays!).

• 11 paid holidays.

• Comprehensive health, dental, pharmacy, and vision insurance with options tailored to your family's needs.

• 12 weeks of paid Parental Leave after one year of employment (covering maternity, paternity, adoption, and all avenues for building modern families).

• 401k with 4% matching.

• Flexible Spending Accounts (FSA & DCFSA) for healthcare and dependent care.

• Health Savings Accounts (HSA).

• Employee assistance program, inclusive of financial coaching and counseling sessions.

• Professional development allowance for Providers and the Behavioral Health team.

• Opportunities for internal mobility and growth within a company known for promoting from within.

• A vibrant, inclusive culture with clubs and various Employee Resource Groups (ERGs).

• Colleagues who are deeply committed to addressing health disparities within the addiction sector for underserved populations.