Centralized Scheduler – Call Center

This is a fully remote position, open to applicants in Virginia, +1 more state.

📋 Description

• Manage the scheduling, cancellation, rescheduling, and registration of outpatient visits and procedures across multiple ambulatory clinics.

• Gather all necessary information to prepare for scheduling and registration.

• Annually obtain and verify patient guarantor information, generating referrals as necessary.

• Schedule and register patients/customers in accordance with established scheduling guidelines and medical appropriateness.

• Identify and communicate any scheduling adjustments and development needs.

• Inform relevant personnel about scheduling alterations resulting from patient cancellations.

• Address the needs and complaints of patients and staff, involving supervisors and patient representatives when necessary.

• Consult with referring physician offices to ensure that written or electronic orders are available and obtain them as required.

• Verify the completeness of written orders and notes, and document requested external orders.

• Complete Workques and tasks related to daily scheduling activities.

• Respond promptly to patient communications.

• Escalate urgent issues to the appropriate area of responsibility.

⛳️ Requirements

• High School diploma or its equivalent.

• Completion of a state criminal background check and federal checks (if applicable), as mandated for regulated areas.

• Excellent written and verbal communication abilities.

• Capability to sit for prolonged periods.

• Standard office environment experience.

🏝️ Benefits

• Competitive salary with opportunities for advancement.

• Comprehensive health and wellness benefits.

• Supportive work environment fostering professional growth.