Central Selling Specialist – Flooring

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Generate and evaluate customer quotes while reaching out to clients to finalize and/or tender sales.

• Deliver outstanding consultative services ensuring that customer needs are adequately addressed.

• Execute SMART customer service daily by adhering to Lowe’s customer service policies, procedures, and programs.

• Navigate system-based queues to pinpoint activities that are ready for assessment.

• Utilize internal selling and project management systems to gather and confirm service request details, while communicating with quoting-process participants.

• Address inquiries from Stores and Service Providers concerning quote specifics and escalate issues when necessary through phone, email, and other communication platforms.

• Incorporate product, promotional details, labor items, and related charges into quotes when applicable.

• Adjust quotes in response to changes in project scope, measurements, or requirements from customers.

• Streamline workflows by collaborating with Service Providers, Stores, and colleagues.

• Provide timely updates and feedback to peers, leadership, and supervisors.

• Identify enhancements for processes and customer experiences within the centralized selling model.

• Communicate competitive offerings along with the advantages of Lowe’s products and services.

• Respond to inquiries from customers and employees, providing information on stock, special orders, features, applications, and warranty details.

• Follow up with customers to confirm that order and project specifications are fulfilled.

• Act as a contact point for department designs and installations.

• Oversee product and special-order status, providing updates or addressing issues.

• Enter, process, and monitor customer orders and installations until completion.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• High school diploma or GED, or equivalent experience in place of educational requirements, if applicable.

• Up to 1 year of experience in a call center, administrative office, high-volume retail, service support, or similar environments.

• If mandated by state or local regulations, obtain a salesperson license or successfully complete the necessary licensing exam within 60 days of employment commencement.

• Basic understanding of flooring products, installation, phone/computer systems, and standard customer service practices.

• Capacity to learn and effectively use new systems and tools following training.

• Preferred: Bachelor’s degree in a relevant field.

• Preferred: Experience in the remodeling or construction sector.

• Preferred: Experience working in Lowe’s stores.

• Preferred: Experience in installed flooring sales.

• Preferred: Familiarity with MS Dynamics or similar CRM tools.

• Lowe’s hourly remote associates must not reside in Alaska, California, or Hawaii.

🏝️ Benefits

• Fully remote work from home.

• Benefits programs and eligibility information available through the benefits page.