Central Scheduler I

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Schedule and pre-register patients for appointments, outpatient visits, procedures, and other departmental engagements.

• Complete administrative tasks related to appointment scheduling.

• Transcribe orders from external physicians.

• Manage high call volumes across multiple locations and departments.

• Utilize various systems to execute scheduling functions.

• Provide patients with necessary preparation and location details.

• Accurately collect and input patient data.

• Validate patient insurance and clarify benefits when necessary.

• Answer, transfer, and facilitate multiple phone calls between parties.

• Mentor new employees as required.

• Promote the mission, vision, and values of Intermountain Health and adhere to service behavior standards.

• Perform additional duties as assigned.

⛳️ Requirements

• High school diploma or equivalent, or 4 years of experience in revenue cycle.

• At least 2 years of experience in revenue cycle and/or 2 years in a contact center environment.

• Strong customer service etiquette.

• Basic understanding of medical insurance.

• Intermediate knowledge of computer operations.

• Experience with multi-channel phone systems.

• Typing speed of 30+ words per minute.

• Active listening skills.

• Proficient reading comprehension.

• Strong critical thinking abilities.

• Capacity for active learning.

• Capability for complex problem solving.

• Excellent computer skills with the ability to resolve technical issues independently with minimal assistance.

• Ability to manage high call volumes effectively.

• Willingness to work a scheduled 40 hours per week.

• Must adhere to relevant Intermountain policies and remote work expectations, including confidentiality, information security, work schedules, conflicts of interest, and use of company equipment.

🏝️ Benefits

• Comprehensive benefits package that supports wellness and fosters a sustainable culture.

• Options for remote work where approved and specified in the job posting.

• Company-provided equipment and remote work support in accordance with company policies.