Central Operations Specialist

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Operate within a designated operations function and carry out function-specific daily operational tasks.

• Deliver outstanding customer service.

• Assist branches by reviewing and documenting various essential functions.

• Provide training to Bank personnel.

• Address inquiries regarding complex procedures, applications, and access.

• Support retail operational domains such as SilverLake, Streamline, Vertex, Store Forward, OnBase, Info-Capture, New Account Setup, IRAs, Account Analysis, Sweeps/AFTs, IOLTA/RETA, Withholding, Procedures, Communications, User Access, Wires, ACH, Payment Processing, Dormant Accounts, Cash Services, or Escheat.

• Manage function-specific systems.

• Oversee function-specific user access for associated applications.

• Aid in Disaster Recovery/Business Continuity testing and real-event tactical teams.

• Engage in critical bank-wide problem-solving initiatives.

• Assess user feedback and propose enhancements for support processes.

• Review documented solutions and analyze trends to avert recurring issues.

• Recognize and apply process improvements.

• Support the annual JHA SilverLake release, including updates or defect reviews, testing, training documentation, and assistance.

• Update BannerNet to facilitate problem resolution.

• Adhere to policies, procedures, security protocols, and governmental regulations.

⛳️ Requirements

• High School Diploma: required (an equivalent combination of education and experience may be accepted).

• 0 to 2 years of clerical, banking, and/or client service experience with retail banking or operational exposure is required.

• Demonstrate exceptional customer service, analytical, and problem-solving abilities.

• Strong organizational skills and meticulous attention to detail are necessary.

• Capable of managing multiple projects concurrently while meeting crucial deadlines.

• Ability to efficiently prioritize and execute tasks in a high-pressure environment.

• Effective written and verbal communication skills, with the capacity to positively influence others.

• Ability to work independently with minimal direct supervision while efficiently managing time and resources.

• Proven experience in troubleshooting principles/methodologies and issue resolution strategies.

• Proficient in advanced features of Microsoft Office and quick to learn and adapt to new technologies.

• Knowledge of federal and state laws/regulations pertaining to deposit accounts and banking operations.

🏝️ Benefits

• Incentive and commission compensation may be available for qualifying roles.

• Comprehensive employee benefits package, including medical, dental, vision, LTD, STD, and life insurance.

• Paid time off for vacation, sick leave, personal days, volunteering, and 11 company-paid holidays.

• 401k plan with up to 4% matching and immediate vesting.

• Tuition reimbursement up to $5,250 annually (subject to minimum service requirements).

• Paid time off for vacation, sick leave, and 11 company-paid holidays.

• 401k plan with up to 4% matching.

• Tuition reimbursement.