Central Customer Service Technician

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Effectively communicate with patients and pharmacies to ensure medication delivery

• Retrieve prescriptions through an online portal

• Process billing and charge credit cards

• Update patient information within the system

• Handle a significant volume of inbound and outbound calls

• Address customer inquiries via email

• Efficiently process and navigate prescriptions using computer software

• Coordinate the delivery of medications to patients

• Complete payment information accurately

• Communicate effectively with team members and the Operations Manager

• Achieve daily targets established by the Operations Manager

• Undertake additional technician tasks as assigned

• Engage in continuous quality improvement initiatives

⛳️ Requirements

• High School Diploma (or equivalent) is mandatory

• Previous experience in pharmacy or related healthcare fields is beneficial but not required

• Ability to read and understand simple instructions, short correspondence, and memos

• Capability to write basic correspondence

• Ability to effectively communicate information in one-on-one and small group settings

• Strong analytical and critical thinking abilities

• Ability to understand and apply fundamental math principles while analyzing data and generating reports

• Proficiency in Microsoft products, Google Docs, and Sheets

• Must comply with Apotheco's information security policies, employee handbook, and regulatory security and privacy requirements

• Strong time management skills

• Excellent written and verbal communication skills

• Ability to manage confidential information appropriately

• Positive attitude towards work

• Willingness to learn and develop professionally

• Strong customer service skills

• Ability to multitask and maintain a high level of attention to detail

• Ability to collaborate effectively with diverse personalities

• Strong teamwork skills

• Self-motivated and capable of working independently

• Ability to achieve goals with minimal supervision

• Participation in continuous quality improvement activities

• Typing speed of at least 40 WPM

• Minimum internet speed of 100 Mbps

🏝️ Benefits

• Company-issued laptop

• Flexible remote work options

• Travel expenses for in-person training covered, required in Southern Illinois or another designated company location