Cell Therapy Account Manager

This is a fully remote position, open to applicants in Florida, +3 more locations.

📋 Description

• Propel the adoption and growth of CareDx Cell Therapy & Transplant products, which include AlloHeme, molecular testing, and digital solutions.

• Inform healthcare providers about the clinical advantages of AlloHeme.

• Facilitate the implementation of new testing programs and enhance ongoing usage through strategic management of accounts.

• Create tailored strategies for accounts based on customer requirements, clinical processes, operational hurdles, and organizational goals.

• Engage in scientific and clinical discussions with physicians, advanced practice providers, transplant coordinators, laboratory leaders, and other key stakeholders.

• Oversee account onboarding and activation, which encompasses ordering, reporting, sample logistics, and operational procedures.

• Assist clients in navigating institutional review and approval processes.

• Formulate and implement strategic account plans aimed at boosting adoption, market penetration, and overall territory performance.

• Support Laboratory Service Agreements and other customer contracting initiatives.

• Cultivate trusted relationships with clinical, laboratory, operational, and administrative stakeholders.

• Maintain the sales pipeline and territory business strategy; forecast opportunities and monitor implementation milestones.

• Track utilization trends and provide regular updates on territory performance.

• Collaborate with Clinical Liaisons, Medical Affairs, Marketing, Customer Experience, Market Access, Sales Operations, and Operations teams.

• Report directly to the National Sales Director of Cell Therapy & Transplant.

⛳️ Requirements

• Bachelor’s degree is required; an advanced degree is preferred.

• A minimum of 10 years of sales or strategic account management experience in the healthcare sector.

• Proven ability to engage in clinical sales within the hematology-oncology market.

• Experience in supporting blood and marrow transplant, cell therapy, or CAR-T programs is preferred.

• Demonstrated success in selling to large academic medical centers, cancer centers, hospitals, and intricate healthcare systems.

• Experience in navigating decision-making environments with multiple stakeholders, including physicians, laboratory leaders, administrators, procurement teams, and operational stakeholders.

• Proven capability to establish and implement clinical, operational, laboratory, or workflow protocols within healthcare organizations.

• Familiarity with healthcare contracting processes; experience with Laboratory Service Agreements (LSAs) or similar agreements is preferred.

• Strong skills in strategic account management and territory planning.

• Excellent written, verbal, presentation, and interpersonal communication abilities.

• Proven track record of working cross-functionally to promote customer adoption and successful implementation.

• Must be willing to travel 50–75% or more and effectively manage a large geographic territory.

• Proficient in Word, Excel, PowerPoint, Outlook, Salesforce.com, and analytical tools.

🏝️ Benefits

• Competitive base salary along with incentive compensation.

• Health and welfare benefits, including a gym reimbursement program.

• 401(k) savings plan with a match.

• Employee Stock Purchase Plan.

• Pre-tax commuter benefits.

• Up to 30 days of paid leave annually for full-time employees who donate an organ or bone marrow.

• Additional discretionary bonuses and incentives.

• Restricted stock units may be available.