Cell Therapy Account Manager

This is a fully remote position, open to applicants in Colorado, +1 more state.

📋 Description

• Propel the adoption and growth of CareDx Cell Therapy & Transplant products, including AlloHeme, molecular testing, and digital solutions.

• Educate healthcare providers on the clinical significance of AlloHeme and facilitate the implementation of new testing programs.

• Create tailored strategies for accounts based on customer requirements, clinical workflows, operational hurdles, and organizational goals.

• Enhance clinical understanding and confidence through scientific and clinical discussions with healthcare professionals.

• Collaborate with Medical Affairs to address advanced scientific and clinical inquiries.

• Oversee account onboarding and activation, encompassing ordering, reporting, sample logistics, and operational workflows.

• Assist customers in navigating institutional review and approval procedures.

• Develop and implement strategic account plans aimed at boosting adoption, market penetration, and territory performance.

• Support Laboratory Service Agreements and other customer contracts.

• Foster trusted relationships with customers, identify unmet needs, and aid in account retention.

• Maintain the sales pipeline and territory business plan; forecast opportunities and monitor implementation milestones.

• Track utilization trends and provide regular updates on territory performance.

• Collaborate with Clinical Liaison, Medical Affairs, Marketing, Customer Experience, Market Access, Sales Operations, and Operations teams.

• Report directly to the National Sales Director of Cell Therapy & Transplant.

⛳️ Requirements

• Bachelor’s degree is mandatory; an advanced degree is preferred.

• A minimum of 10 years of sales or strategic account management experience in the healthcare sector.

• Proven ability to sell clinically within the hematology-oncology market.

• Preferred experience in supporting blood and marrow transplant, cell therapy, or CAR-T programs.

• Demonstrated success in selling to large academic medical centers, cancer centers, hospitals, and complex healthcare systems.

• Experience managing multi-stakeholder decision-making environments involving physicians, laboratory leadership, administrators, procurement teams, and operational stakeholders.

• Proven capability to establish and execute clinical, operational, laboratory, or workflow protocols within healthcare organizations.

• Familiarity with healthcare contracting processes; experience with Laboratory Service Agreements (LSAs) or similar agreements is preferred.

• Strong skills in strategic account management and territory planning.

• Exceptional written, verbal, presentation, and interpersonal communication abilities.

• Proven track record of working cross-functionally to enhance customer adoption and implementation success.

• Willingness to travel 50–75% or more and effectively manage a large geographic territory.

• Proficient in Word, Excel, PowerPoint, Outlook, Salesforce.com, and analytical tools.

🏝️ Benefits

• Competitive base salary alongside incentive compensation.

• Comprehensive health and welfare benefits, including a gym reimbursement program.

• 401(k) savings plan with a matching contribution.

• Employee Stock Purchase Plan.

• Pre-tax commuter benefits.

• Up to 30 days of paid leave annually for full-time employees who donate an organ or bone marrow.

• Additional discretionary bonuses/incentives and restricted stock units may be available.