Cell Therapy Account Manager

This is a fully remote position, open to applicants in Arizona, +2 more states.

📋 Description

• Drive the adoption and growth in volume of CareDx Cell Therapy & Transplant products, including AlloHeme along with related molecular testing and digital solutions.

• Provide education to providers regarding the clinical value of AlloHeme.

• Assist in the implementation of new testing programs and promote ongoing usage through strategic account management.

• Develop tailored growth strategies for accounts based on customer needs, clinical workflows, operational challenges, and organizational goals.

• Enhance clinical understanding and build confidence through scientific and clinical discussions with healthcare stakeholders.

• Collaborate with Medical Affairs on advanced scientific and clinical inquiries.

• Oversee account onboarding and activation processes.

• Set up ordering, reporting, sample logistics, and operational workflows.

• Aid customers in navigating institutional review and approval processes.

• Formulate and implement strategic account plans to enhance adoption, market penetration, footprint, and commercial performance.

• Support Laboratory Service Agreements and other customer contracts.

• Cultivate relationships with clinical, laboratory, operational, and administrative stakeholders.

• Maintain the sales pipeline and territory business strategy.

• Forecast opportunities, monitor implementation milestones, track utilization trends, and report on territory performance.

• Collaborate with Clinical Liaison, Medical Affairs, Marketing, Customer Experience, Market Access, Sales Operations, and Operations teams.

• Report directly to the National Sales Director of Cell Therapy & Transplant.

⛳️ Requirements

• A Bachelor’s degree is required; an advanced degree is preferred.

• At least 10 years of sales or strategic account management experience in the healthcare sector.

• Proven capability to sell clinically within the hematology-oncology market.

• Experience in supporting blood and marrow transplant, cell therapy, or CAR-T programs is preferred.

• Established success in selling to large academic medical centers, cancer centers, hospitals, and complex healthcare systems.

• Demonstrated experience in navigating multi-stakeholder decision-making environments.

• Proven track record of establishing and implementing clinical, operational, laboratory, or workflow protocols within healthcare organizations.

• Experience in supporting healthcare contracting processes.

• Strong strategic account management and territory planning capabilities.

• Excellent written, verbal, presentation, and interpersonal communication skills.

• Demonstrated ability to work across functions.

• Must be willing to travel 50–75% or more and manage a large geographic territory.

• Proficient with Word, Excel, PowerPoint, Outlook, Salesforce.com, and analytical tools.

🏝️ Benefits

• Competitive base salary and incentive compensation.

• Health and welfare benefits.

• Gym reimbursement program.

• 401(k) savings plan match.

• Employee Stock Purchase Plan.

• Pre-tax commuter benefits.

• Up to 30 days of paid leave annually for full-time employees who donate an organ or bone marrow.

• Additional discretionary bonuses/incentives may be available.

• Restricted stock units may be available.