CCM Medical Assistant

This is a fully remote position, open to applicants in United States.

📋 Description

• Make 70 to 90 outbound calls daily to follow up with patients and address their health issues.

• Manage inbound calls with professionalism and efficiency, triaging and directing them based on clinical priority.

• Direct non-clinical inbound inquiries to the relevant departments within the company.

• Conduct and document monthly care plan calls for Chronic Care Management (CCM).

• Work in collaboration with healthcare providers to ensure timely and effective patient care through phone communication.

• Record all patient interactions in the clinical platform in real time during each call.

• Achieve or surpass individual and team targets related to care quality, patient engagement, call handling times, response times, and adherence to protocols.

• Adjust to varying call volumes and shifting priorities while upholding standards of patient care.

• Transition between CCM adherence calls, patient onboarding calls, and thorough chart reviews as necessary.

• Ensure compliance with company policies and relevant regulations.

• Perform additional tasks as assigned.

⛳️ Requirements

• Current MA license is mandatory.

• Excellent communication and organizational abilities are required.

• A genuine interest in AI and a willingness to explore tools like Claude, ChatGPT, and workflow automation platforms.

• The ability to discern when AI tools are suitable for clinical documentation and care coordination.

• A strong dedication to patient care, empathy, and compassion is preferred.

• A commitment to patient education is desired.

• Previous experience in call centers, teleservices, or high-volume phone-based roles is preferred.

• A minimum internet speed of 50 Mbps for downloads and 10 Mbps for uploads is required.

• A hardwired internet connection is necessary.

• Submission of a speed test is required during the offer process.

• A private, HIPAA-compliant workspace is essential.

• Attendance in a mandatory four-week training program is required.

• Availability from Monday to Friday, 11:00 AM–8:00 PM Eastern Time, with training from Monday to Friday, 9:00 AM–6:00 PM Eastern Time.

🏝️ Benefits

• Evening Differential: +$1.50/hour for hours worked after 7:00 PM.

• Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM.

• Weekend Differential: +$1.50/hour for all hours worked on Saturday and Sunday.

• Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at the time of payout.

• Monthly Bonus Potential: Up to $1,000.

• 5% Bilingual Pay Allowance.

• 11 Paid Company Holidays per year.

• Paid Time Off (PTO).

• Options for Medical, Dental, Vision, and supplemental insurance.

• 401(k) Plan with a 3.5% Company Match.

• Company-provided equipment.

• Remote work arrangement.

• Comprehensive four-week training program.