Catastrophe Inside Adjuster

This is a fully remote position, open to applicants in Texas.

📋 Description

• Investigate, negotiate, and resolve moderately complex and at times complex homeowner contents claims related to fire, water, or theft.

• Manage claims that require alternative housing solutions during the restoration of properties.

• Handle claims remotely from home utilizing technological tools and virtual resources.

• Perform detailed analyses and assess damages.

• Establish loss coverage and authorize payments.

• Address escalated claims involving contents, structure supplements, and/or additional living expense damages.

• Execute coverage investigations to ensure accurate policy application.

• Collaborate online with onsite vendors using advanced video technology to evaluate damages and prepare contents estimates.

• Maintain empathetic, customer-centered communication throughout the claims journey.

• Negotiate settlements in line with company standards.

• Coordinate with structure adjusters for thorough claim management.

• Utilize data and analytics to inform decision-making.

• Work occasionally on weekends and extended hours depending on volume and event activity.

• Travel occasionally, up to 10%.

⛳️ Requirements

• High School Diploma/GED is mandatory (Bachelor’s degree is preferred).

• Over 5 years of experience in property insurance claims handling.

• At least 2 years of experience specifically related to Fire, Water, and Theft claims for Contents and Additional Living Expenses (ALE).

• In-depth knowledge of dwelling coverages, such as UPP and ALE.

• Capability to manage the complete claim process, which includes writing estimates, handling supplements, and finalizing claims.

• Familiarity with collaborating alongside Pilot adjusters and understanding their workflow.

• Proficient in using Xactimate or similar estimating software for intricate contents estimating.

• Availability to work during Central Standard Time hours.

• Willingness to work some weekends and extended hours as required.

• Strong customer service skills with excellent written and verbal communication abilities.

• Capability to work independently in a home environment.

• Access to a modem and reliable internet connection.

• A dedicated, distraction-free workspace at home.

• Reliable internet with minimum speeds of 50 MBPS download and 5 MBPS upload.

• Authorization to work in the United States; visa sponsorship is not available.

• Relevant adjuster and/or appraiser license may be required within 60 days of hire, depending on the office/area.

• Bilingual skills and/or previous military experience are advantageous.

🏝️ Benefits

• All licensing expenses covered.

• One month of fully paid training plus up to an additional month of on-the-job training.

• Continuous training opportunities for career advancement.

• Ongoing support, mentoring, and coaching provided.

• Eligibility for a $1,000 Licensing Sign-On Bonus if you hold applicable active licenses.

• Internet reimbursement for remote employees.

• Comprehensive technology setup that includes a laptop, monitors, headset, keyboard, and mouse.

• Monthly connectivity reimbursement.

• Remote work from home option available.

• Equal employment opportunity protections are in place.