
Catalog & Content Operations Lead
Posted Sep 4

Posted Sep 4
This is a fully remote position, open to applicants in Philippines.
• Lead and guide a team of three, establishing standards for quality, pace, and accountability.
• Distribute ownership among team workflows while addressing capacity, process, and performance challenges.
• Manage the production calendar for launches, campaigns, catalog updates, and ad hoc requests.
• Transform incoming requests into defined scopes, assigned owners, deadlines, and QA checkpoints.
• Anticipate team capacity, highlight deadline risks, and negotiate scope when priorities are at odds.
• Oversee product publishing for all product lines, ensuring precise metadata and imagery prior to launch.
• Create and enhance QA processes to identify errors before they impact the live site.
• Document workflows to enable the team to function independently of individual memory.
• Facilitate product work across departments, identifying risks and removing obstacles to progress.
• Minimum of 3 years of relevant experience.
• Proficient in English with exceptional written and verbal communication abilities.
• Previous experience in leading or co-leading a team, demonstrating true ownership of team members and their outcomes.
• Proven success in managing projects with strict deadlines involving multiple contributors.
• Established history of developing or scaling a QA process for high-volume content or product output.
• Practical knowledge of a content management system (CMS) or product information management (PIM) platform, including an understanding of the underlying data structure.
• Familiarity with Adobe Photoshop.
• Knowledge of Illustrator is a plus.
• Experience with scripted or automated production workflows in Photoshop, or comfort in creating lightweight tools using AI, no-code platforms, or basic scripting are significant differentiators, though not mandatory.
• $40 night shift allowance.
• 2-month paid Sabbatical for eligible employees.
• Work from Home/Remote options available.
Mercor
Mission Lane
ICF
The Cigna Group
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