Cash Applications Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide strategic direction for a team of cash application associates, ensuring alignment of priorities, workload distribution, performance expectations, and service delivery.

• Oversee the complete cash application operations, guaranteeing that customer payments are applied accurately, promptly, and in accordance with established controls and procedures.

• Proactively reduce unapplied cash through diligent monitoring, aging management, root cause analysis, and targeted resolution plans.

• Create and present executive reporting and operational analytics that cover cash trends, performance metrics, risks, and business opportunities.

• Lead initiatives for continuous improvement aimed at automation, process optimization, standardization, and operational efficiency.

• Collaborate with Credit, Collections, Sales, Finance, Operations, and Banking partners to address complex payment issues and enhance cash flow performance.

• Foster accountability and employee growth through coaching, performance management, talent development, and succession planning.

• Evaluate departmental capacity, workload, and resource utilization to ensure adequate staffing, balanced work assignments, and scalable operations.

• Act as the primary escalation and decision-making authority for intricate cash application issues.

• Spearhead departmental change initiatives, including process transformations, system improvements, organizational changes, and new business requirements.

• Engage in strategic planning and contribute to financial and operational goals.

• Gather feedback from internal and external stakeholders to enhance departmental service levels and commitments.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field, or an equivalent combination of education and relevant experience.

• Over 7 years of progressive experience in Accounts Receivable or Cash Application, including responsibilities for cash application, banking transactions, unapplied cash management, and payment reconciliation.

• More than 5 years of leadership experience, with proven success in managing, coaching, and developing high-performing teams, including remote or offshore resources.

• At least 3 years of progressive experience utilizing Cash Application automation platforms (e.g., Billtrust, HighRadius, GetPaid, or similar), with a demonstrated ability to enhance efficiency, improve cash posting accuracy, and optimize Accounts Receivable processes through technology-driven solutions.

• Strong analytical and problem-solving abilities, with the capacity to perform root cause analysis, interpret complex data, identify trends, and formulate actionable solutions.

• Proven experience in driving process enhancements and operational efficiencies, including workflow optimization, automation initiatives, and the implementation of internal controls.

• Proficient in Microsoft Excel and reporting tools, with the ability to develop performance metrics, executive reports, and business insights.

• Excellent communication and stakeholder management skills, with the ability to influence outcomes, present findings to senior leadership, and collaborate effectively across Finance, Sales, Customer Service, Credit, and Operations.

• Knowledgeable in cash management, banking operations, lockbox processing, electronic payments, ERP systems, and accounting principles, with a strong emphasis on accuracy, compliance, and financial controls.

• Must be able to remain stationary for 50% of the time and perform repetitive keyboarding tasks.

• May be required to lift and/or move up to 10 pounds frequently and up to 25 pounds occasionally.

• May be required to handle hazardous materials and wear protective equipment.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Medical, Dental, and Vision Insurance for Single, Employee + Spouse or Children, and Family Coverage.

• 401(k) with discretionary company match of $0.50 on the $1.00 up to 6% of pay (U.S. positions only).

• Employer-paid Basic Life Insurance for Employee, Spouse, and Dependents.

• Employer-paid Short-Term and Long-Term Disability Benefits and Parental Leave (and any leave required under federal, state, and local laws).

• Health Care and Dependent Care Flexible Spending Accounts.

• Paid Time Off (Vacation and Sick Days): 80–160 hours of vacation time based on seniority, accrued monthly and prorated from date of hire. 40–56 hours of sick time per year based on seniority and advanced upon hire.

• Paid Time Off (Holidays): 8 scheduled holidays plus 2 floating holidays.

• Employee Assistance Program.

• Employee Resource Groups for networking and team building.

• Tuition Reimbursement Program.

• Employee Referral Program.

• Safety shoe and safety glasses reimbursement (based on position).

• Employee discounts through BenefitHub.

• Opportunities for advancement.