This is a fully remote position, open to applicants in Canada.

📋 Description

• Support reimbursement processes to ensure the timely, accurate, and consistent management of coverage-related requests throughout customer operations and patient support workflows.

• Coordinate documentation related to benefits, case updates, follow-up activities, and communications for reimbursement support.

• Address standard reimbursement challenges, documentation discrepancies, and workflow exceptions.

• Keep precise records of cases, reimbursement documents, and system updates.

• Track reimbursement patterns, recurring challenges, and indicators for escalation.

• Collaborate with both internal and external stakeholders to synchronize communications, clarify reimbursement requirements, and facilitate case resolution.

• Participate in process enhancements, updates to workflows, and efforts to ensure operational readiness.

⛳️ Requirements

• A High School Diploma/GED or an equivalent level of experience is mandatory.

• A minimum of 2 years' experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related area is required.

• Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement is preferred.