This is a fully remote position, open to applicants in Canada.

📋 Description

• Facilitate reimbursement processes to ensure timely, precise, and consistent management of coverage-related inquiries within customer operations and patient support workflows.

• Manage documentation related to benefits, provide case updates, conduct follow-up activities, and communicate reimbursement support.

• Address routine reimbursement challenges, fill documentation gaps, and resolve workflow exceptions.

• Keep accurate records of cases, reimbursement documentation, and system updates.

• Track reimbursement patterns, recurring issues, and indicators for escalation.

• Collaborate with both internal and external stakeholders to streamline communications, clarify reimbursement requirements, and assist in case resolution.

• Contribute to enhancements in processes, updates in workflows, and initiatives for operational readiness.

⛳️ Requirements

• A High School Diploma/GED or an equivalent level of experience is required.

• A minimum of 2 years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field is required.

• Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement is preferred.