Caseworker

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee designated projects and/or cases

• Follow company-wide processes

• Execute call-center initiatives and offer telephone assistance to patients, healthcare providers, and funding organizations

• Assist with funding and access challenges, including private, public, and special access schemes

• Aid in compliance initiatives

• Manage and adhere to case-management protocols, which include clinical monitoring, data gathering, ongoing patient follow-up, compliance, monitoring of therapy disruptions/discontinuations, adverse event reporting, and coordination with primary healthcare providers

• Execute pharmaceutical and biotechnology market research projects involving physicians, patients, pharmacists, and other allied health professionals

• Conduct a high volume of outbound calls as part of patient programs

• Record each activity in program-specific databases

• Attend refresher and specialized training sessions

• Provide insights regarding protocols, databases, processes, and inter-departmental interactions

• Relay case-management information to managers, pod members, and program-trained colleagues during absences

• Take part in training new caseworkers, including shadowing and monitoring calls

• Report all adverse events to designated units/departments

• Carry out additional duties and responsibilities as needed

⛳️ Requirements

• Comprehensive training in business administration, accounting, sales, marketing, computer sciences, or related fields, typically acquired through completion of a two-year associate's degree program or a comparable mix of experience and education

• At least 1 year of experience in customer service

• Bilingual in French and English is a plus

• Capability to handle multiple tasks simultaneously

• Strong attention to detail

• Excellent problem-solving abilities

• Experience in the medical and pharmaceutical sectors is advantageous

• Proficient in Word, Excel, and Outlook

• Advanced understanding of the pharmaceutical distribution sector

• Familiarity with automated warehouse operating systems

• Strong business and financial insight

• Excellent analytical and mathematical capabilities

• Effective oral and written communication skills

• Strong interpersonal and leadership qualities

• Exceptional organizational abilities

• Consistently meet deadlines

• Outstanding problem-solving skills with the ability to resolve issues efficiently and effectively

• Excellent presentation abilities

• Familiarity with Microsoft Word, Excel, PowerPoint, and other Office applications

🏝️ Benefits

• Medical, dental, and vision coverage

• Backup dependent care

• Adoption support

• Infertility coverage

• Family building assistance

• Behavioral health services

• Paid parental leave

• Paid caregiver leave

• Training opportunities

• Resources for professional development

• Mentorship initiatives

• Employee resource groups

• Opportunities for volunteer work

• Reasonable accommodations during the employment process