This is a fully remote position, open to applicants in Canada.

📋 Description

• Facilitate reimbursement procedures to ensure the prompt, accurate, and consistent management of coverage-related inquiries across customer operations and patient support workflows.

• Organize benefits-related documents, case updates, follow-up actions, and reimbursement support communications to enhance case progression.

• Address routine reimbursement challenges, documentation deficiencies, and workflow anomalies to minimize delays and promote access-related outcomes.

• Keep precise case records, reimbursement documentation, and system updates to ensure operational visibility, reporting preparedness, and workflow management.

• Track reimbursement patterns, recurring challenges, and escalation signals to foster proactive issue resolution and maintain service continuity.

• Collaborate with internal and external parties to synchronize communications, clarify reimbursement criteria, and assist in case resolution.

• Participate in process enhancements, workflow modifications, and operational readiness initiatives aimed at bolstering scalable and future-focused reimbursement support services.

⛳️ Requirements

• High School Diploma/GED or equivalent experience is mandatory.

• A minimum of 2 years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related domain is required.

• Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement is preferred.