Caseworker – 12-Month Contract

This is a fully remote position, open to applicants in Canada.

📋 Description

• Support reimbursement processes to ensure timely, precise, and consistent management of coverage-related inquiries within customer operations and patient support workflows.

• Coordinate documentation related to benefits, updates on cases, follow-up tasks, and communications for reimbursement support.

• Address routine reimbursement challenges, documentation discrepancies, and exceptions in workflows.

• Keep accurate records of cases, reimbursement documentation, and system updates.

• Track reimbursement trends, recurring issues, and indicators for escalation.

• Collaborate with both internal and external stakeholders to clarify reimbursement requirements and assist with case resolution.

• Participate in enhancing processes, updating workflows, and supporting operational readiness initiatives.

⛳️ Requirements

• Required: High School Diploma/GED or equivalent experience.

• Required: Minimum of 2 years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field.

• Preferred: Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer activities.