Case Manager – Personal Injury

This is a fully remote position, open to applicants in Honduras, +6 more countries.

📋 Description

• Recognize case-related issues and take suitable actions without needing constant supervision.

• Interact with clients and team members via Google Workspace and Microsoft 365.

• Keep track of deadlines, pending tasks, follow-ups, and outstanding documentation for assigned cases.

• Work together with the attorney and both local and remote team members to ensure efficient case progress.

• Safeguard confidential client and case information.

• Manage inbound and outbound calls using Zoom Phone.

• Prioritize urgent and time-sensitive tasks while overseeing a high volume of daily activities.

• Assist with settlement processes and confirm that all required information is complete and accurately documented.

• Conduct initial calls and engage professionally with prospective and existing clients.

• Keep precise and up-to-date case notes, records, documents, and status updates in Filevine.

• Prepare and organize demand-related documentation.

• Take ownership of a caseload of 60 or more active cases.

• Aid in case negotiations and communicate with relevant parties as necessary.

• Maintain regular communication with clients about case progress, pending requirements, and next steps.

• Conduct personal injury intake activities and gather accurate case information.

• Oversee personal injury cases from intake to settlement.

⛳️ Requirements

• Direct experience in personal injury case management is essential.

• Strong preference for candidates with California personal injury experience.

• Candidates possessing personal injury experience from another U.S. jurisdiction may be considered if they have directly managed related cases.

• Personal injury intake experience is mandatory.

• Strong verbal and written English communication skills are required.

• Bilingual proficiency is necessary.

• Capability to independently manage a caseload of 60 or more active cases.

• Ability to manage a high volume of daily calls, including initial calls, client communications, and follow-ups related to cases.

• Availability to work from 8:00 AM to 5:00 PM Pacific Daylight Time, Monday through Friday.

• Readiness to start as soon as possible.

• Commitment to the position and the organization for the long term.

• Experience using Filevine is required.

• Familiarity with Zoom Phone is required.

• Proficiency in Google Workspace is necessary.

• Proficiency in Microsoft 365 is necessary.

🏝️ Benefits

• Two 10-minute breaks.

• One 1-hour lunch break.

• Remote work arrangement.