Case Manager – Personal Injury

This is a fully remote position, open to applicants in Honduras.

📋 Description

• Manage a designated portfolio of personal injury cases from initial intake to demand, settlement, or transfer to litigation.

• Keep clients regularly updated on the status of their cases, medical treatments, upcoming actions, and outstanding needs.

• Organize medical treatments, referrals, appointments, and necessary follow-ups.

• Request, obtain, review, and arrange medical records, billing statements, and other relevant case documentation.

• Communicate directly with insurance adjusters regarding claim status, liability, coverage, documentation, and the progress of settlements.

• Track treatment timelines, case milestones, deadlines, missing records, and outstanding documentation.

• Identify case issues, stalled treatments, liability concerns, or other risks and escalate them to supervising attorneys when necessary.

• Collaborate with demand writers to ensure files are complete, organized, and prepared for demand submission.

• Assist in settlement coordination by monitoring outstanding balances, liens, documentation, and case closure requirements.

• Maintain comprehensive, accurate, and well-organized case records within the firm's case management system.

⛳️ Requirements

• 2–3+ years of relevant experience supporting U.S. plaintiff-side personal injury cases, with a strong preference for hands-on case management experience.

• Proven ability to manage pre-litigation matters from intake through medical treatment, demand preparation, and settlement.

• Experience in direct communication with injured clients, medical providers, and insurance adjusters.

• Excellent written and verbal English communication skills, with the capacity to interact with clients in a professional and empathetic manner.

• Strong organizational abilities and the capability to oversee multiple active cases, manage deadlines, documentation requirements, and competing priorities.

• Ability to work autonomously, ensure consistent follow-through, and recognize when issues require the involvement of an attorney.

• High school diploma or equivalent is required; relevant hands-on legal experience may substitute for further formal education.

• Familiarity with Filevine, CASEpeer, SmartAdvocate, or a similar legal case management platform is preferred.

• An associate's or bachelor's degree in Legal Studies, Paralegal Studies, or a related field is advantageous.

• Experience preparing files for demand writers, including organizing medical records, bills, medical summaries, and supporting documentation is a plus.

• Experience managing a high-volume personal injury caseload is desirable.

• Familiarity with supporting a California-based personal injury law firm, including knowledge of California claims, liability investigations, and settlement workflows is beneficial.

🏝️ Benefits

• Opportunity to work in a dynamic legal environment.

• Competitive salary and benefits package.

• Professional development and growth opportunities.