Case Manager – Personal Injury

This is a fully remote position, open to applicants in Ecuador.

📋 Description

• Manage a designated portfolio of personal injury cases from initial intake to demand, settlement, or transition to litigation.

• Ensure clients are regularly updated on case status, medical treatments, upcoming procedures, and any outstanding requirements.

• Coordinate medical treatments, referrals, appointments, and follow-ups to ensure clients stay on track with their healthcare.

• Request, acquire, review, and organize medical records, billing statements, and other relevant case documentation.

• Directly communicate with insurance adjusters regarding claim status, liability issues, coverage, documentation, and progression of settlements.

• Monitor treatment timelines, case milestones, deadlines, missing records, and outstanding documentation to avert unnecessary delays.

• Identify potential case issues, stalled treatments, liability concerns, or other risks early and escalate them to supervising attorneys when necessary.

• Collaborate with demand writers to guarantee that files are complete, well-organized, and prepared for demand submissions.

• Assist in settlement coordination by tracking outstanding balances, liens, documentation, and requirements for case closure.

• Maintain comprehensive, accurate, and well-structured case records within the firm's case management system.

⛳️ Requirements

• 2–3+ years of relevant experience in supporting U.S. plaintiff-side personal injury cases, with a strong preference for hands-on case management experience.

• Proven ability to manage pre-litigation matters from intake through medical treatment, demand preparation, and settlement.

• Experience in direct communication with injured clients, medical providers, and insurance adjusters.

• Excellent written and verbal communication skills in English, with the ability to engage with clients in a professional and empathetic manner.

• Strong organizational abilities and proficiency in managing multiple active cases, deadlines, documentation needs, and competing priorities.

• Capability to work independently, maintain consistent follow-through, and recognize when attorney involvement is necessary.

• High school diploma or equivalent is required; relevant hands-on legal experience may substitute for additional formal education.

• Familiarity with Filevine, CASEpeer, SmartAdvocate, or a similar legal case management platform.

• Experience working with a California-based personal injury law firm, including knowledge of California claims, liability investigations, and settlement processes.

• Associate's or bachelor's degree in Legal Studies, Paralegal Studies, or a related field.

• Experience preparing files for demand writers, including organizing medical records, bills, medical summaries, and supporting documentation.

• Experience managing a high-volume personal injury caseload.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and growth within the firm.

• Supportive work environment with a focus on teamwork and collaboration.