Case Manager – Personal Injury

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Take ownership of an assigned portfolio of personal injury cases from the initial intake phase through demand, settlement, or transition to litigation.

• Ensure clients are consistently updated regarding case status, medical treatments, upcoming steps, and any outstanding requirements.

• Coordinate medical treatments, referrals, appointments, and follow-ups to ensure clients stay on track with their care.

• Request, obtain, review, and organize medical records, billing statements, and other relevant documentation to support the case.

• Engage directly with insurance adjusters regarding the status of claims, liability, coverage, documentation, and the progress of settlements.

• Monitor treatment timelines, case milestones, deadlines, missing records, and outstanding documentation to avert unnecessary delays.

• Identify issues within cases, stalled treatments, liability concerns, or other risks early on and escalate them to supervising attorneys as necessary.

• Collaborate with demand writers to ensure that files are thorough, organized, and prepared for demand submissions.

• Assist in settlement coordination by tracking outstanding balances, liens, documentation, and requirements for case closure.

• Maintain comprehensive, accurate, and well-organized case records within the firm's case management system.

⛳️ Requirements

• 2–3+ years of pertinent experience in supporting U.S. plaintiff-side personal injury cases, with a strong preference for hands-on case management experience.

• Proven ability to handle pre-litigation matters from intake through medical treatment, demand preparation, and settlement.

• Experience in direct communication with injured clients, medical providers, and insurance adjusters.

• Excellent written and verbal communication skills in English, including the capacity to interact with clients in a professional and empathetic manner.

• Strong organizational abilities and the aptitude to manage multiple active cases, deadlines, documentation requirements, and competing priorities.

• Capability to work independently, maintain consistent follow-through, and identify when an issue requires attorney intervention.

• High school diploma or equivalent is required; relevant hands-on legal experience may substitute for additional formal education.

• Proficiency in using Filevine, CASEpeer, SmartAdvocate, or a similar legal case management platform.

• Experience in supporting a California-based personal injury law firm, including knowledge of California claims, liability investigations, and settlement processes.

• An associate's or bachelor's degree in Legal Studies, Paralegal Studies, or a related field.

• Experience in preparing files for demand writers, including the organization of medical records, bills, medical summaries, and supporting documentation.

• Experience managing a high-volume personal injury caseload.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health benefits package, including medical, dental, and vision coverage.

• Opportunities for professional development and advancement within the firm.

• Supportive and collaborative work environment.

• Flexible working hours to promote work-life balance.