Case Manager – Member Services Representative

This is a fully remote position, open to applicants in Alabama, +3 more states.

📋 Description

• Conduct intake interviews to assess member needs and deliver tailored support.

• Serve as an advocate for members by linking them to social, medical, and community resources.

• Track and document member progress while ensuring regular follow-ups.

• Gather, analyze, and summarize treatment outcomes and compile relevant statistics.

• Prepare precise and timely reports for the leadership team at Wider Circle.

• Collaborate with community partners, healthcare providers, and social service agencies.

• Inform members about available resources and assist them through necessary processes.

⛳️ Requirements

• 3-5 years of experience in the insurance sector.

• Background in case management, social work, or healthcare advocacy.

• Exceptional customer service abilities.

• Strong written and verbal communication skills.

• Capability to clarify complex policies in a straightforward and comprehensible manner.

• Proficient in managing multiple priorities in a dynamic environment.

• Skills in conflict resolution and people management are essential.

• Ability to cultivate trusting relationships.

• Competence in collecting, analyzing, and reporting data.

• Familiarity with community-based services and social programs.

• Dedication to the principles of LOVE, LEARN, GROW, and a passion for aiding vulnerable populations.

🏝️ Benefits

• Performance-based incentive bonuses.

• Opportunities for advancement within the company.

• Comprehensive health benefits including medical, dental, and vision coverage.

• 401(k) Plan.

• Paid Time Off.

• Employee Assistance Program.

• Health Care FSA.

• Dependent Care FSA.

• Health Savings Account.

• Optional Disability Benefits.

• Basic Life and AD&D Insurance.

• Adoption Assistance Program.

• Training and Development.