Case Manager

This is a fully remote position, open to applicants in Arizona, +10 more locations.

📋 Description

• Act as the primary point of contact for clients under the supervision of the Director of Enhanced Care Management, ECM Clinical Manager, and/or ECM Program Manager.

• Collaborate with physicians, specialists, pharmacists, social service providers, caregivers, family support members, and other Care Team personnel to coordinate client care.

• Oversee client cases and manage healthcare benefits.

• Educate clients and facilitate timely, cost-effective access to necessary care.

• Encourage wellness, recovery, independence, resilience, and member empowerment.

• Evaluate member needs across physical health, mental health, substance use disorders, oral health, palliative care, memory care, trauma-informed care, social support, housing, and community-based services.

• Supervise the creation of client care plans and objectives.

• Provide services in the office, via telehealth, or in the field where members can easily access care.

• Connect clients with social services and support systems.

• Advocate for clients with healthcare professionals.

• Apply evidence-based practices such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care.

• Conduct outreach and engagement activities, documenting efforts in the CRM system.

• Assess client progress and revise SMART goals as necessary.

• Promote mental health initiatives.

• Arrange transportation services, such as ACCESS.

• Complete documentation and outcome measures within care plan timelines.

• Keep patient health records updated in the EMR and other business systems.

• Prepare monthly reports for program compliance.

• Attend required training sessions and execute other assigned duties.

⛳️ Requirements

• Availability to work Monday to Friday from 8:30 AM to 5:00 PM Pacific Time, with some flexibility for evenings and weekends.

• Minimum of 2 years of experience as a care manager, care navigator, or community health worker with vulnerable populations.

• Familiarity with government and community resources related to social determinants of health.

• Exceptional oral and written communication abilities.

• Strong interpersonal skills are essential.

• Basic computer proficiency required.

• Proficient in Google Workspace, MS Office, and internet navigation.

• Bilingual in English and Spanish is preferred.

• Must have legal authorization to work in the United States.

• Completion of background screening is required prior to employment.

• Employees in patient, client, or customer-facing roles must be vaccinated against influenza, subject to accommodation review.

• Identity and work eligibility verification using E-Verify must be completed upon hire.

• Candidates must reside in Arizona, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, Utah, or Washington.

🏝️ Benefits

• Bonus opportunities.

• Medical insurance coverage.

• Dental insurance options.

• Vision insurance plans.

• Income protection benefits.

• Flexible Paid Time Off (PTO).

• Company holidays observed.

• 401(k) retirement plan.

• Wellness benefits available.

• Mileage reimbursement for field roles, adhering to IRS guidelines.