Case Manager

This is a fully remote position, open to applicants in Arizona, +8 more states.

📋 Description

• Act as the main point of contact for clients.

• Collaborate with doctors, specialists, pharmacists, social service providers, caregivers, family support individuals, and other members of the care team.

• Manage client cases and oversee healthcare benefits coordination.

• Provide education and ensure timely, cost-effective access to care.

• Foster wellness, recovery, independence, resilience, and empowerment among members.

• Evaluate member needs across various domains including physical health, mental health, substance use disorder (SUD), oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community services.

• Supervise client care plans and assist in goal setting.

• Offer services in the office, via telehealth, or in the field based on where members reside, seek care, or can most easily access services.

• Link clients with social services and support systems.

• Advocate on behalf of clients with healthcare professionals.

• Employ evidence-based practices such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care.

• Conduct outreach and engagement activities, documenting them in the CRM system.

• Assess client progress and revise SMART goals accordingly.

• Promote mental health initiatives.

• Arrange transportation for clients.

• Complete necessary documentation and outcome measures within the timelines set in care plans.

• Maintain client health records in EMR and other business systems.

• Prepare monthly reports to ensure program compliance.

• Participate in training and carry out other assigned responsibilities.

⛳️ Requirements

• A minimum of 2 years of experience as a care manager, care navigator, or community health worker supporting vulnerable populations.

• Availability to work Monday through Friday from 8:30 AM to 5:00 PM Pacific Time, with potential flexibility for evenings and weekends.

• Familiarity with government and community resources related to social determinants of health.

• A clean driving record, valid driver's license, and dependable transportation.

• Exceptional oral and written communication skills.

• Strong interpersonal skills are essential.

• Proficiency in general computer use and working knowledge of Google Workspace, MS Office, and the internet.

• Applicants must reside in Arizona, Colorado, California, Illinois, Nevada, Oregon, Texas, Utah, or Washington.

• Legal authorization to work in the United States is required.

• Bilingual proficiency in English and Spanish is highly preferred.

• Influenza vaccination is mandatory for roles that involve patient, client, or customer interaction.

• Verification of identity and work eligibility through E-Verify upon hiring.

• A background check, which may include a drug test or other health screenings, is required prior to employment.

🏝️ Benefits

• Bonus opportunities.

• Medical insurance coverage.

• Dental insurance options.

• Vision insurance plans.

• Income protection benefits.

• Flexible paid time off (PTO).

• Company holidays.

• 401k retirement plan.

• Wellness benefits.

• Mileage reimbursement for field roles in accordance with IRS guidelines.