Case Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee life, LTC, and DI applications submitted to the Life New Business Team.

• Ensure timely, precise, and pertinent communications between agents/financial advisors, institutional partners, vendors, Highland Capital VPs, and life insurance carriers.

• Assess applications for accuracy and completeness, informing agents, financial advisors, and VPs of any missing information.

• Confirm that telephone/personal history interviews and inspection reports have been requested.

• Evaluate examination and non-medical requirements to determine the appropriate risk class using Highland tools such as Healthy Analyzer.

• Conduct financial underwriting for personal, estate planning, and business insurance needs.

• Request and manage medical records and follow up on attending physician statements.

• Examine APS records for completeness and identify additional requirements.

• Reconcile outstanding requirements and manage requests for further information.

• Order illustrations while verifying their accuracy, riders, and 1035X-related requirements.

• Draft transmittal or cover letters for both formal and informal applications.

• Submit and archive electronic files using Paperclip.

• Address application requests promptly.

• Oversee Referral Model institutional accounts and the associated compliance details.

• Apply carrier-specific underwriting guidelines for non-U.S. citizens.

• Maintain communication with carriers and vendors.

• Provide status updates and escalate issues to New Business Management as necessary.

• Cultivate relationships with carrier underwriters and represent Highland Capital Brokerage effectively.

• Advocate and negotiate with life insurance carriers regarding formal and informal offers.

• Clarify competitive offers and provide guidance on cases that are approved differently than applied for.

• Collaborate with internal underwriting resources and shop cases with multiple carriers for alternative solutions.

• Assess underwriting evidence thoroughly.

• Utilize data management systems to document cases and ensure accurate reporting.

• Perform additional duties as assigned.

⛳️ Requirements

• Associate’s Degree is required.

• Bachelor’s degree is preferred.

• A minimum of five years of experience in Brokerage New Business, General Agency, or within a Life Insurance company is required.

• Previous knowledge of medical and/or financial underwriting terminology is advantageous.

• Ability to manage multiple tasks simultaneously.

• Strong time management and organizational skills.

• Proficiency in Microsoft Word, Excel, Outlook, various web browsers, and the ability to learn new technologies quickly.

• Familiarity with web-based agency management systems; hands-on experience with iPipeline suite products, including Agency Integrator, is preferred.

• Experience with web-based document management systems and Paper Clip.

• Capability to utilize data management systems according to Highland Capital protocols.

• Advanced business writing skills.

• Excellent written and verbal communication skills.

• Strong customer service aptitude.

• Ability to work independently and take initiative.

• High accountability and follow-up skills.

• Ability to collaborate effectively within a team.

• Capacity to thrive in a fast-paced environment and adapt to changes.

• Proficiency in working efficiently within a virtual team setting.

• Ability to maintain focus despite interruptions.

• Detail-oriented mindset.

• High level of confidentiality is essential.

🏝️ Benefits

• Sales Incentive Compensation.

• Health insurance coverage.

• Vision insurance coverage.

• Dental insurance coverage.

• 401k retirement plan.

• Vacation time.

• Sick time.

• Volunteer days.