Case Manager Assistant

This is a fully remote position, open to applicants in Nicaragua.

📋 Description

• Compile comprehensive case files by requesting and acquiring medical records, medical bills, police reports, photographs, insurance documentation, and other essential records.

• Consistently follow up with hospitals, medical providers, imaging centers, employers, and governmental agencies.

• Upload and accurately categorize case documents in Litify.

• Assist assigned Case Managers by providing timely updates, administrative support, and communication regarding outstanding items.

• Ensure client, treatment, provider, and insurance information remains accurate and current throughout the pre-litigation phase.

• Identify gaps in documentation and persist until all necessary records and bills are complete for demand preparation.

• Communicate with clients in a professional and compassionate manner regarding treatment, appointments, authorizations, and missing documentation.

• Promptly process and route incoming correspondence, faxes, and electronic documents.

• Maintain tracking logs and reports for pending requests, follow-up actions, and approaching deadlines.

⛳️ Requirements

• Prior experience in a U.S. personal injury law firm, specifically in the hands-on retrieval of medical records and medical bills.

• Capability to undertake both Records Clerk and Case Manager Assistant duties.

• Familiarity with treatment tracking, records collection, and pre-litigation demand preparation.

• Strong command of written and spoken English.

• Professional communication skills when interacting with clients, medical providers, and insurance representatives.

• Exceptional organizational skills and meticulous attention to detail.

• Consistent independent follow-through on multiple cases, requests, and deadlines.

• Proficient in Microsoft Word, Excel, and Outlook.

• Experience with Litify or a similar legal case management platform.

• Full-time availability from 8:30 a.m. to 5:00 p.m. PST.

• Reliable internet access, appropriate computer equipment, and a dedicated remote workspace are essential for this role.

• Ability to safeguard client confidentiality, take responsibility for assigned tasks, and meet productivity goals.

• Nice to have: Direct experience utilizing Litify to organize documents, update case information, and track outstanding requests.

• Nice to have: Experience in requesting HIPAA authorizations and maintaining updates on medical treatment.

• Nice to have: Experience coordinating with multiple medical providers and managing high-volume personal injury case files.

🏝️ Benefits

• Remote work opportunity.

• Full-time contractor schedule.

• Reliable internet, appropriate computer equipment, and a dedicated remote workspace are required for the role.