Case Manager Assistant

This is a fully remote position, open to applicants in Honduras.

📋 Description

• Assemble comprehensive case files by requesting and acquiring medical records, medical bills, police reports, photographs, insurance documents, and other relevant materials.

• Ensure outstanding requests progress through regular follow-ups with hospitals, medical providers, imaging centers, employers, and government agencies.

• Keep files organized and easily accessible by uploading and properly labeling case documents in Litify.

• Assist assigned Case Managers in monitoring case development through timely updates, administrative support, and clear communication regarding outstanding items.

• Maintain accurate and up-to-date client, treatment, provider, and insurance information throughout the pre-litigation phase.

• Aid in demand preparation by identifying any documentation gaps and ensuring that all necessary records and bills are obtained.

• Help clients comprehend requirements through professional and empathetic communication regarding treatment, appointments, authorizations, and missing documentation.

• Ensure that incoming correspondence, faxes, and electronic documents are processed swiftly and directed to the correct case files and team members.

• Maintain tracking logs and reports that highlight pending requests, follow-up actions, and approaching deadlines.

⛳️ Requirements

• Prior experience in a U.S. personal injury law firm, including hands-on retrieval of medical records and medical bills.

• Capability to perform both Records Clerk and Case Manager Assistant roles, with a solid understanding of treatment tracking, records collection, and pre-litigation demand preparation.

• Strong proficiency in written and spoken English, with the ability to communicate professionally with clients, medical providers, and insurance representatives.

• Exceptional organizational skills and attention to detail, with the ability to independently manage multiple cases, requests, and deadlines.

• Proficiency in Microsoft Word, Excel, and Outlook, along with experience using Litify or a similar legal case management system.

• Full-time availability from 8:30 a.m. to 5:00 p.m. PST, with reliable internet access, appropriate computer equipment, and a dedicated remote workspace.

• Ability to maintain client confidentiality, take responsibility for assigned tasks, and meet productivity expectations.

• Direct experience with Litify for organizing documents, updating case information, and tracking outstanding requests is a plus.

• Experience in requesting HIPAA authorizations and updating medical treatment information is a plus.

• Experience in coordinating with various medical providers and managing high-volume personal injury case files is a plus.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible work environment with remote work options.

• Comprehensive health benefits including medical, dental, and vision coverage.

• Paid time off and holiday pay to support work-life balance.