Case Management Coordinator – Life & Disability Operations

This is a fully remote position, open to applicants in Canada.

📋 Description

• Ensure that all intake forms are accurately filed and kept confidential

• Validate member details, census information, salary, and eligibility to facilitate precise claim processing

• Collaborate with Group Administration to enroll members in their benefits

• Create claim intakes in designated claim and reporting systems while adhering to processing standards

• Establish necessary tasks to support claim intake and ongoing maintenance

• Address telephone inquiries from plan members, beneficiaries, and plan administrators

• Reach out and follow up with plan members, beneficiaries, plan administrators, and healthcare providers to gather required information

• Update claims throughout their lifecycle, ensuring timely uploads of documentation and correspondence from various channels, including mail, email, fax, and online

• Collect and prepare confidential documentation for members, administrators, physicians, treatment providers, lawyers, and other stakeholders

• Communicate with internal departments regarding claims, eligibility, and financial transactions

• Work in collaboration with Case Managers, Adjudicators, and Payment Specialists on CPPD recoveries, including initial packages, follow-ups, and correspondence

⛳️ Requirements

• Relevant post-secondary education

• Strong knowledge and experience with Microsoft Word, Access, Excel, and PowerPoint

• Exceptional attention to detail

• Strong analytical abilities

• Excellent verbal and written communication skills

• Strong organizational capabilities

• Ability to thrive under pressure and confidently assess priorities

• Flexibility, creativity, and independence

• Capability to collaborate effectively with colleagues and staff from other departments in a team-oriented environment

• Outstanding interpersonal skills

• Experience in database management is a plus

• A criminal record check satisfactory to Alberta Blue Cross is required as a condition of employment following a conditional offer

🏝️ Benefits

• Healthy work-life balance

• Opportunities for career advancement

• Innovative, high-energy, team-focused environment

• Inclusive workplace that welcomes, respects, and values diverse perspectives, backgrounds, and experiences