Case Coordinator

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Deliver outstanding customer service and internal assistance to a designated team

• Oversee a caseload of workers’ compensation claims under guidance and in partnership with the Clinical Case Management Team

• Gather and record data for workers’ compensation claims while adhering to workflow and company protocols

• Administer and facilitate necessary treatment services in accordance with company policies and procedures

• Confirm return-to-work and remain-at-work statuses through regular communication with involved parties and documentation in the claims management system

• Utilize both telephone and written communication to accurately report return-to-work dates

• Keep abreast of Bureau of Workers’ Compensation regulations, workers’ compensation procedures, and Sedgwick's policies and protocols

⛳️ Requirements

• High school diploma or GED is mandatory

• Proficient oral and written communication skills

• Familiarity with computers, including Microsoft Office

• Strong organizational capabilities

• Previous clerical or customer service experience, or a suitable combination of education and experience is preferred

• Competence in computer keyboarding

• Ability to hear, see, and speak

• Capacity for clear and conceptual thinking

• Exceptional judgment and discretion

• Capability to meet deadlines

🏝️ Benefits

• A stable and consistent work environment in both office and/or virtual settings

• Comprehensive training program with an extensive curriculum

• Assigned mentor along with managerial support

• Opportunities for career development and advancement

• Medical, dental, and vision insurance

• 401(k) plan with matching contributions

• Paid time off (PTO)

• Disability and life insurance options

• Employee assistance program

• Flexible spending or health savings account options

• Additional voluntary benefits available