Case Coordinator

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Deliver outstanding customer service and internal assistance to a designated team.

• Handle a caseload of workers’ compensation claims under guidance and in partnership with the Clinical Case Management Team.

• Gather and record data related to workers’ compensation claims.

• Process and facilitate necessary treatment services in accordance with company policies and procedures.

• Confirm return-to-work and stay-at-work statuses through communication with involved parties and documentation in the claims management system.

• Utilize both verbal and written communication to accurately relay return-to-work dates.

• Maintain up-to-date knowledge of Bureau of Workers’ Compensation regulations, workers’ compensation procedures, and Sedgwick's policies and practices.

⛳️ Requirements

• A high school diploma or GED is mandatory.

• Excellent verbal and written communication skills.

• Proficiency in computer usage, including Microsoft Office.

• Strong organizational abilities are essential.

• Preferred experience in clerical roles or customer service, or a comparable combination of education and experience.

• Capability to meet deadlines consistently.

• Clear and conceptual thinking skills are necessary.

• Exceptional judgment and discretion required.

• Proficient keyboarding skills.

• Ability to hear, see, and communicate effectively.

🏝️ Benefits

• A comprehensive training program with an extensive curriculum.

• Support from an assigned mentor and manager.

• Opportunities for career development and advancement.

• A full range of benefits including medical, dental, vision, 401K with matching contributions, PTO, disability, and life insurance.

• Employee assistance programs.

• Options for flexible spending or health savings accounts.

• Additional voluntary benefits available.

• Emphasis on work-life balance.

• A diverse and inclusive workplace environment.