Case Coordinator

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee and manage client schedules, ensuring adequate provider availability, staffing, and coverage for ABA services.

• Serve as the main point of contact for clients, families, and service providers regarding scheduling, availability, and service inquiries.

• Handle schedule modifications, cancellations, and provider availability while minimizing disruptions to client services.

• Monitor active cases, track outstanding actions, and ensure that scheduling or service-related issues are addressed and resolved in a timely manner.

• Keep precise and updated client records, case notes, and documentation within the appropriate company systems.

• Collaborate closely with clinical, administrative, and operational teams to facilitate effective coordination and continuity of services.

• Produce reports, maintain trackers, and assist with administrative projects as needed.

• Utilize CRM, scheduling, and case management systems to uphold case visibility, manage workflows, and enhance efficient service delivery.

• Detect potential scheduling conflicts or service gaps early and implement practical solutions to minimize disruption.

⛳️ Requirements

• Prior experience in client-facing case coordination, healthcare administration, scheduling, or healthcare operations.

• Ideally a senior-level professional with proven experience in managing complex schedules, multiple cases, and client relationships.

• Strong communication and interpersonal abilities.

• Familiarity with CRM systems, scheduling platforms, or case management software.

• Proficiency in Microsoft Office, especially Excel, Outlook, Word, and Teams.

• Outstanding organizational skills and exceptional attention to detail.

• Capability to manage competing priorities, work autonomously, and make sound decisions in a fast-paced setting.

• Strong follow-up and time management skills.

• Proactive mindset in addressing outstanding issues.

• Ability to remain calm, professional, and solutions-focused when managing last-minute changes or challenging situations.

• Availability from Monday to Friday, 9:00 AM–5:00 PM Eastern Time (EST/ET).

• Experience with CRM, scheduling, and case management systems is a plus.

🏝️ Benefits

• Fully remote work from South Africa.

• No weekend work required.

• US holiday schedule.