Carrier Operations Specialist – 2

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as an internal resource for COBRA and Direct Bill operations.

• Address inquiries and provide solutions using your expertise in products, files, and systems.

• Serve as a reliable contact for internal departments and carriers.

• Utilize case management to communicate and resolve account discrepancies.

• Handle cases and escalations effectively.

• Manage and respond to emails from carriers, including File Error Reports.

• Interpret carrier structures and make updates to internal programs.

• Conduct peer training sessions upon request.

• Identify trends to enhance the experiences of employers, consultants, partners, carriers, and third-party vendors.

• Address requests from internal departments, consultants, brokers, and employers promptly.

• Collaborate with team members and departments to guarantee a positive customer experience.

• Develop efficiencies and refine processes.

• Engage in continuous learning, development, and knowledge sharing.

• Provide assistance with special projects.

• Constantly enhance departmental workflow.

• Participate in one-on-one meetings with the Team Lead for professional growth and goal setting.

⛳️ Requirements

• Must comply with security policies.

• Maintain comprehensive knowledge regarding COBRA and Direct Bill.

• Possess strong product, file, and system knowledge.

• Ability to troubleshoot inquiries and deliver effective issue resolution.

• Capable of interpreting carrier structures and updating internal programs.

• Proficient in reading and responding to emails from carriers, including File Error Reports.

• Uphold policies in accordance with HIPAA regulations.

• Adhere to attendance and punctuality requirements.

• Meet expected quality and quantity performance metrics.

• Required to attend team meetings and one-on-ones via video and phone.

🏝️ Benefits

• Health, dental, and vision insurance.

• Retirement savings plan.

• Paid time off.

• Health savings account.

• Flexible spending accounts.

• Life insurance.

• Disability insurance.

• Tuition reimbursement.

• Eligibility for quarterly or annual bonuses for non-sales roles.

• Opportunities for ongoing learning and development.

• Meetings focused on professional development and goal-setting.