Career Advisor – Part Time

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure operational readiness in a dynamic contact center environment that supports military spouses.

• Handle initial calls from military spouses through live handoff utilizing call center technology.

• Manage incoming live chats from military spouses.

• Evaluate the needs of military spouses and offer tailored, Government-approved resources.

• Deliver education and career counseling.

• Suggest online and distance learning and training options.

• Inform military spouses about available financial assistance resources.

• Help spouses comprehend federal, state, and local occupational licensing requirements.

• Provide credentialing details for specific career fields.

• Organize career coaching appointments.

• Troubleshoot access issues related to SECO program websites.

• Assist in the management of a Department of Defense military spouse scholarship program.

• Maintain the government-issued case management system, including spouse profiles and scholarship accounts.

⛳️ Requirements

• Applicants must live in the United States.

• A Bachelor's degree and a minimum of 4 years of professional experience in providing high-quality and in-depth educational, career, or employment advising or coaching to diverse adult populations are required.

• At least three (3) years of experience in training development and delivery, public speaking, group presentation, and facilitation skills, ideally in adult education or a medical/non-medical context.

• A minimum of two (2) years of experience supervising or managing the provision of social services and/or educational programs, systems, and services.

• U.S. Citizenship is mandatory due to access to U.S. Government systems.

• Must have home internet service with speeds exceeding 3Mb for both upload and download through broadband internet.

• Proficient technology and research skills are essential.

• Ability to operate multiple computer systems concurrently.

• Excellent communication skills are necessary.

• Active listening skills to accurately interpret client needs and provide necessary support and/or resources.

• Strong critical thinking abilities to connect clients with relevant resources.

• Willingness to accommodate a full-time training schedule for the initial 6-8 weeks of employment if selected.

• A suitable home office setup is required.

• Must be able to occasionally lift and/or move up to 20 pounds.

🏝️ Benefits

• Opportunity for part-time remote work from home.

• Reasonable accommodations available for individuals with disabilities.

• Protections under Equal Opportunity Employer guidelines.

• Protections for Veterans and Individuals with Disabilities.