Career Advisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide support to military spouses through the Military OneSource Military Spouse Education and Career Opportunities (SECO) Program.

• Ensure readiness in a dynamic contact center environment.

• Manage initial calls via live handoffs utilizing call center technology.

• Handle incoming live chat inquiries.

• Evaluate the needs of military spouses and supply tailored Government-approved resources.

• Offer education and career guidance.

• Suggest online and distance learning and training options.

• Inform spouses about financial assistance resources available to them.

• Aid spouses in understanding Federal, state, and local occupational licensing requirements.

• Provide credentialing details for specific career fields.

• Arrange career coaching sessions.

• Troubleshoot website access issues related to SECO programs.

• Assist in the administration of a Department of Defense military spouse scholarship program.

• Maintain the government-provided case management system, including spouse profiles and scholarship accounts.

• Connect military spouses with academic and employment opportunities.

⛳️ Requirements

• Bachelor's degree required.

• Minimum of 4 years of professional experience delivering high-quality, comprehensive educational, career, or employment advising or coaching to diverse adult populations.

• At least 3 years of experience in training development and delivery, public speaking, group presentations, and facilitation, preferably within adult education or medical/non-medical environments.

• 2 years of experience supervising or managing the delivery of social services and/or educational programs, systems, and services.

• U.S. Citizenship is required due to access to U.S. Government systems.

• Home broadband internet service with upload and download speeds exceeding 3 Mb.

• Strong technological and research capabilities.

• Proficient in navigating multiple computer systems concurrently.

• Excellent communication skills and active listening abilities.

• Critical thinking skills necessary for connecting clients with relevant resources.

• Willingness to accommodate a full-time training schedule during the initial 6–8 weeks of employment.

• Must have a dedicated home office setup.

• Ability to occasionally lift and/or move items weighing up to 20 pounds.

• Preferred: active certification through NAWDP, NBCC, or NCDA.

• Preferred: experience in contact center or educational service operations.

• Preferred: background as a Military member, Military Spouse, Veteran, or Wounded Warrior.

• Preferred: experience in a structured environment with set schedules.

• Preferred: ability to establish rapport remotely or virtually.

🏝️ Benefits

• Equal Opportunity Employer.

• Reasonable accommodations available for individuals with disabilities.

• Full-time remote work-from-home opportunity.

• Home office setup provided.

• Employer-sponsored training schedule during the first 6–8 weeks of employment.