Care Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver supportive care and assistance to a varied patient demographic.

• Recognize obstacles to self-care, healing, decision-making, and communication when navigating the healthcare system.

• Make outbound phone calls to members to conduct health assessments, identify care requirements, and evaluate suitability for care coordination programs.

• Aid patients facing barriers to care, such as scheduling appointments and finding and accessing community resources.

• Collaborate with patients, network providers, referral coordinators, office staff, hospital personnel, Community Health Workers, Chaplains, and Clinical Operations team members.

• Record all activities accurately.

• Inform patients and caregivers about available care coordination services.

• Screen for physical and mental health needs and refer patients to the appropriate healthcare professionals.

• Provide valuable data to providers, patients, and families.

• Engage in educational programs to maintain up-to-date skills and competencies.

• Execute miscellaneous job-related duties as assigned.

⛳️ Requirements

• An Associate’s degree in Healthcare or a related field; or an equivalent combination of education and/or experience.

• A minimum of two (2) years of experience in a directly related position within the healthcare sector.

• Proficiency in Microsoft Office applications and web-based technologies.

• Strong experience with outbound calling.

• Ability to work independently in a productivity-oriented environment.

• Tech-savvy: capable of managing multiple systems simultaneously.

• Comfortable with learning proprietary platforms.

• Basic proficiency in Excel, including pivot tables, formulas, and project-based spreadsheets.

• Reliable high-speed internet that meets company specifications.

• Flexible schedule within assigned market hours.

• Ability to quickly adapt to shifting priorities.

• Willingness to work in the time zone corresponding to the assigned market, regardless of physical location.

• Preferred: prior experience, knowledge, and understanding of coordinating care for members.

• Preferred: familiarity with federal and state laws and requirements pertaining to healthcare and health information protection.

• Preferred: one or more of Basic Life Support (BLS), Certified Medical Assistant (CMA), Certified Nursing Assistant (CNA), or Emergency Medical Technician (EMT) certifications.

• Preferred: outstanding verbal, written, and interpersonal communication skills.

• Preferred: proven ability to gain acceptance and compliance from clinical staff.

• Preferred: excellent problem-solving abilities.

• Preferred: strong organizational and prioritization skills.

• Bilingual candidates are strongly preferred.

• Preferred: experience in customer service environments.

🏝️ Benefits

• Full-time, non-exempt employment.

• Opportunity for remote work.

• Benefits information for prospective candidates provided via "EH Benefits - Feb 2026 - Prospective Candidate Flyer.pdf."