Care Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver supportive care and assistance to a varied patient demographic

• Make outbound calls to members for the purpose of completing health assessments, identifying care needs, and evaluating suitability for care coordination programs

• Aid patients in overcoming barriers to care, such as scheduling appointments and finding access to community resources

• Collaborate with patients, network providers, referral coordinators, office personnel, hospital staff, Community Health Workers, Chaplains, and members of the Clinical Operations team

• Keep comprehensive records of all activities

• Inform patients and caregivers about available care coordination services

• Assess physical and behavioral health needs and refer patients to suitable healthcare professionals

• Supply valuable data to providers, patients, and families

• Engage in educational programs to keep skills and competencies up-to-date

• Complete various job-related tasks as assigned

⛳️ Requirements

• Associate’s degree in Healthcare or a related field; or an equivalent combination of education and/or experience

• A minimum of two (2) years experience in a directly related role within the healthcare sector

• Proficient in Microsoft Office applications and web-based technologies

• Significant experience with outbound calling

• Capability to work autonomously in a productivity-focused environment

• Ability to navigate multiple systems concurrently

• Comfortable with learning proprietary software platforms

• Basic proficiency in Excel, including knowledge of pivot tables, formulas, and project-based spreadsheets

• Dependable high-speed internet that meets company standards

• Flexible scheduling within designated market hours

• Ability to quickly shift between priorities

• Prior experience, knowledge, and understanding of care coordination for members

• Familiarity with federal and state regulations related to healthcare and health information protection

• One or more of the following certifications: Basic Life Support (BLS), Certified Medical Assistant (CMA), Certified Nursing Assistant (CNA), Emergency Medical Technician (EMT)

• Exceptional verbal, written, and interpersonal communication abilities

• Proven capacity to gain acceptance and compliance from clinical staff

• Strong problem-solving skills

• Excellent organizational and prioritization abilities

• Bilingual candidates are strongly preferred

• Experience in customer service settings

🏝️ Benefits

• Full-time employment

• Remote work options

• Flexible scheduling within assigned market hours

• Opportunities to participate in educational programs to maintain current skills and competencies